TL;DR: We're hiring for our Insight Strategist team to help our customers unlock the full value of Listen Labs. You'll partner directly with product, research, and marketing leaders at some of the world's most innovative companies to translate data into decisions.
What You'll Do- Build trusted relationships with product, research, and insights leaders - helping them connect the dots between customer feedback and business strategy.
- Lead onboarding and training sessions to ensure customers quickly understand and adopt the platform.
- Analyze qualitative and quantitative data, distill patterns, and create insight briefs, dashboards, and presentations that drive action.
- Serve as a strategic partner - proactively identifying opportunities to deepen usage, expand to new teams, and shape how customers measure success.
- Collaborate with internal teams (Product, Engineering, Sales) to champion the customer perspective and influence roadmap priorities.
- Move fast - balancing high-quality craft with rapid iteration and experimentation.
Who You Are- 3 to 6+ years of experience in client-facing insights, strategy, research, or customer success roles.
- Skilled at analyzing data and telling stories that inspire action - from dashboards to decks.
- Comfortable working across qualitative and quantitative inputs to uncover patterns and recommend next steps.
- Strong communicator who can simplify complex ideas and engage both executives and practitioners.
- Curious, analytical, and relentlessly focused on helping customers succeed.
- Thrives in ambiguity and fast-changing environments - no passengers, no politics.
Life at Listen Labs- Competitive Compensation: We're backed by world-class investors, including Sequoia Capital, Ribbit, and Conviction, alongside Evantic, AI Grant, and Pear VC, and offer competitive compensation packages with meaningful equity ownership in a market where over 30B has been created in adjacent industries (Medallia, AlphaSense, GLG, Ipsos, Kantar). Our Sequoia partner, Bryan Schreier, was the first investor in Qualtrics-a $12B company tackling similar problems to ours.
- The range for this role is $90,000 - $150,000 base. Actual compensation is influenced by a wide array of factors, including but not limited to skill set, experience, and work location. If this range doesn't match your expectations, we still encourage you to apply.
- Benefits that Support You: Comprehensive healthcare and dental coverage, flexible time off to recharge, and an environment that values balance and trust.
- Room to Grow: As an early member of the team, you'll have the opportunity to take on new responsibilities, shape processes from scratch, and grow alongside the company. We value people who want to stretch beyond their role and build something lasting.
