Located in the Seattle metro area; no relocation assistance available.
Bachelor's degree in a related field; Master's in market research preferred.
Minimum 8 years of related experience, preferably in CX, telecom, or online consumer platforms.
Highly skilled in analytics and research methodologies, including survey design.
Strong written and verbal communication skills, with a focus on storytelling and reporting.
Responsibilities
Lead the development of insights and storytelling, managing data analysis and reporting phases.
Collaborate with team members across Insights, Project Management, and Sales to deliver high-quality solutions.
Utilize various methods and tools, collaborating with experts across the organization.
Provide consultative guidance to clients based on project nuances and industry knowledge.
Benefits
Medical, Dental, and Vision Insurance with domestic partner coverage.
401k with company match and no vesting period.
Flexible PTO with a minimum of 3 weeks of vacation.
Paid parental leave, including for paternity and adoption.
12 paid company holidays.
Hybrid/virtual work environment, supporting a virtual-first workforce.
Full Job Description
Role Overview
Insights Directors at Escalent lead the development of insights and storytelling and own the data analysis and reporting phases of our work.
At Escalent, the Insights Director is a senior-level project role that helps the Sector leader fulfill the objectives for projects while maintaining strong client relationships. This role will lead day-to-day project-related decisions and client correspondence. Insights Directors contribute to client retention and growth through consistent responsiveness and delivery of high-quality insights.
Insights positions are accountable for:
Collaborates with clients to design research to best address business questions.
Presents actionable insights to clients and their stakeholders.
Proper application of analytical techniques & tools
Creating client-ready materials on time
Sound process & integrity of insights
The Salary Range for this position is $95,000 - $145,000. If this is not the right level for you, please check out our other postings. While this position is primarily remote, candidates must reside in the Seattle metro area and be available for occasional onsite meetings and local team gatherings as business needs arise.
Responsibilities
Lead the development of insights and storytelling and own the data analysis and reporting phases of our work.
Work closely with your fellow team members in other Insights roles, in Project Management positions and Sales & Strategic Growth roles in delivering our solutions in a high-quality manner.
Leverage a variety of methods and tools and will have the benefit of collaborating with experts across Escalent.
As you gain understanding of the nuances of the types of projects (methodologies), a particular client, the industry (or industries), and Escalent solutions, you offer consultative guidance to clients and colleagues
Qualifications
Must be located in the Seattle metro area; relocation assistance not available
Bachelor's degree in a related field. Masters in market research is preferred
Minimum 8 years of related experience. Prior experience supporting market research projects in CX, telecom, or online consumer platforms preferred, but not required.
Considered • Highly skilled• in analytics functional skillset
Strong communication skills • written and verbal.
Breadth of research methodology expertise & experience including survey / instrument design
Able to distill findings into meaningful insights
Formation of story architecture
Highly skilled in all aspects of Reporting (deliverables)
Prescriptive / Consultative Writing skills • reports and client communications
Data viz / PPT / Excel
Autonomous report design / analysis plan
Strong presentation and storytelling abilities
Ability to effectively lead project insights team
Ability to contribute to research design and/or proposal writing
Ability to manage a number of client engagements concurrently.
High degree of professionalism & situational awareness (particularly related to client interactions)
Highly collaborative, capable of getting others across the organization to collaborate
Compensation, Benefits, and Culture
Medical, Dental, and Vision Insurance - Large carriers on a national level (domestic partner coverage included)
401k with Company Match • No vesting period; bi-weekly contributions
Flexible PTO - Feel no guilt in taking off a minimum of 3 weeks of 'real• vacation time
Paid Parental Leave - including paternity and adoption
12 Paid Company Holidays
Hybrid/Virtual Work - Virtual-first workforce with employees in most states
Salary range for this role is $95,000 - $145,000
Explore our Careers and Culture page to learn more about the people behind the brand: https://escalent.co/careers-and-culture/
