Excellent written, verbal, and interpersonal communication skills.
Proven relationship-building skills with stakeholders.
Valid driver's license and ability to travel up to 25%.
Proficiency in Microsoft Office Suite and ERP systems.
Experience with CRM platforms, preferably HubSpot.
Five years of supervisory or leadership experience preferred.
Bachelor's degree in Business or related field preferred.
Responsibilities
Lead and mentor the Inside Sales team to meet performance goals.
Collaborate with executive leadership on business objectives and KPIs.
Recruit, onboard, and train new team members effectively.
Establish processes for quality and operational excellence.
Drive utilization of HubSpot CRM for tracking sales activities.
Analyze performance data to enhance efficiency and engagement.
Partner with Sales to boost customer retention and satisfaction.
Benefits
Opportunity for professional development and training.
Collaborative work environment with cross-functional teams.
Access to technology improvements that enhance operations.
Support for achieving personal and team sales goals.
Full Job Description
Position Summary
The Inside Sales Director is responsible for driving and supporting sales growth by building and strengthening long-term customer relationships. This leadership role oversees all Inside Sales team members, both onsite and remote, while establishing goals and objectives that align with UUS's strategic priorities.
The Director works collaboratively with Sales, Procurement, and Operations teams to deliver exceptional customer service, optimize business processes, and support sales performance. This position also champions the effective use of HubSpot CRM, leveraging data and insights to improve customer engagement, pipeline visibility, and overall team effectiveness.
Key Responsibilities
Lead, mentor, and develop the Inside Sales team to achieve performance goals and support sales growth.
Collaborate with executive leadership to achieve business objectives and key performance indicators (KPIs).
Recruit, onboard, train, and develop new team members.
Establish and maintain processes and procedures that ensure quality, consistency, and operational excellence.
Drive effective utilization of HubSpot CRM, ensuring accurate tracking of customer interactions, quotes, opportunities, and sales activities.
Analyze performance data and identify opportunities to improve efficiency and customer engagement.
Partner closely with the Sales team to maximize customer retention, satisfaction, and account growth.
Collaborate with Purchasing and Operations teams to support inventory planning and meet customer expectations.
Support pricing strategies and initiatives that align with organizational sales objectives.
Build and maintain strong relationships with cooperative partners while identifying evolving service and product needs.
Identify, recommend, and implement technology improvements that enhance Inside Sales operations.
Develop and standardize training programs and best practices across all warehouse locations.
Increase team product knowledge by coordinating vendor-led training and educational opportunities.
Work cross-functionally with Sales, Purchasing, and Operations leadership to execute strategies that support the company's vision and growth objectives.
Qualifications
Required
Excellent written, verbal, and interpersonal communication skills.
Demonstrated ability to build and manage relationships with internal and external stakeholders.
Valid driver's license.
Ability to travel up to 25%.
Proficiency with Microsoft Office Suite.
Experience using ERP, inventory management, or similar business systems.
Ability to effectively utilize internet-based business applications and CRM platforms.
Preferred
Bachelor's degree in Business, Supply Chain Management, or a related field.
Five (5) or more years of supervisory or leadership experience.
Five (5) or more years of progressive inside sales, outside sales, business development, or process improvement experience.
Experience with HubSpot CRM or similar customer relationship management systems.
What Success Looks Like
The ideal candidate is a strategic and collaborative leader who can inspire teams, improve processes, strengthen customer relationships, and leverage technology to drive measurable sales results. They thrive in a fast-paced environment and are passionate about delivering exceptional service while achieving business objectives.
