Line of Business: Service & Support
Pay Range: $78,070.00 - $104,076.66
What You'll Be Doing- Provide exceptional customer service by building strong relationships, processing orders, coordinating deliveries, and supporting customer project requirements.
- Support sales activities through quotation preparation, pricing administration, product recommendations, and identification of growth opportunities.
- Collaborate with Sales, Operations, Dispatch, Billing, and Production teams to ensure accurate order fulfillment, pricing, invoicing, and customer satisfaction.
- Maintain customer accounts, project records, pricing structures, and related data within Command Cloud, ensuring accuracy and compliance.
- Monitor customer needs, market trends, and sales performance, generating reports and insights to support business decisions and revenue growth.
- Investigate and resolve order, project, and invoicing discrepancies, ensuring billing accuracy and timely issue resolution.
- Process COD pre-authorizations, prepare sales documentation, and manage daily system exceptions to support efficient financial and operational processes.
What Are We Looking For- Strong customer service and relationship-building capabilities with a commitment to deliver positive customer experiences.
- Cultivates a deep understanding of customer operations and market dynamics, continuously seeking opportunities to create value and drive business growth.
- Effective communication and interpersonal skills with the ability to influence and build trust with diverse stakeholders.
- Ability to manage multiple priorities in a fast-paced environment while maintaining accuracy and attention to detail.
- Proficiency with computer systems, sales tools, and business applications used to manage customer accounts and orders.
- Solid problem-solving skills, business acumen, and a proactive approach to achieving results and supporting team success.
Work Environment- Fast-paced office environment supporting customers and business operations.
- Frequent interaction with customers, sales teams, dispatch, and operational personnel.
- Combination of independent work and team collaboration.
- Standard business hours with occasional flexibility required to meet customer and business needs.
What We Offer- Competitive base salary.
- Industry leading benefits package, including health, dental, and wellness.
- Pension plan with an automatic company contribution as well as matching contributions and RRSP options.
- Opportunities for training, development, career growth within a global organization.
