SHOULD YOU ACCEPT THIS CHALLENGE...The goal of the Inside Partner Account Manager (iPAM) role is to provide support to the Everpure partner community and make the experience that our partners have with Everpure the best in the industry. The role provides a diverse scope encompassing helping to onboard new partners, day-to-day assistance with systems and processes, pricing and deal registration, and actively helping to promote Everpure's brand and programs to our partners.
WHAT YOU'LL DO- Handle deal registration approvals, rejections, extensions, reassignments and issues
- Address any issues with the deal registration process
- Understand and explain partner program details to partners
- Help partners with portal access and login (account creation, password resets, etc.)
- Provide partners with portal navigation assistance
- Assist PAMs in onboarding new resellers and distributors
- Act as point person for CPQ issues including license allocation
- Assist partners in accessing required and optional training and certifications
- Provide proactive updates on progress towards meeting program requirements
- Assess operational processes and identify opportunities to streamline
- Document new processes as they are introduced for partners
- Coordinate responses and updates in Medallia for "detractors" in partner survey
- Field and redirect inbound queries from partners
- Drive partner attendance to and participate in marketing events
- Marketing event follow up
- Partner recognition activities
- BS/BA Required
- 1-3 years of business professional experience, preferably in account management, sales or customer service
- We are primarily an in-office environment and therefore, you will be expected to work from the Santa Clara office in compliance with Everpure's policies, unless you are on PTO, or work travel, or other approved leave.
Salary ranges are determined based on role, level and location. For positions open to candidates in multiple geographical locations, the base salary range is reflective of the labor market across the applicable locations.
This role may be eligible for incentive pay and/or equity.
There is no application deadline and we accept applications on an ongoing basis until the job is filled.
The hourly pay range is:
$37-$56 USD
WHAT YOU CAN EXPECT FROM US:- Innovation: We celebrate those who think critically, like a challenge, and aspire to be trailblazers.
- Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortune's Best Workplaces in Technology™, Fortune's Best Workplaces in the Bay Area™, and certified as a Great Place to Work®!
- Team: We build each other up and set aside ego for the greater good.
And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events. Check out http://benefits.everpuredata.com/ for more information.
ACCOMMODATIONS AND ACCESSIBILITY:Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at [redacted] if you're invited to an interview.
OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:We're forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn't just accepted but embraced. That's why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.
