Innovation Strategy Executive

Job Description

As an Innovation Strategy Executive, you will be a strategic partner and critical go to market leader in the Corporates, Customer Experience organization. This role partners closely with our most strategic customers and pursuits in our Legal, Tax and Risk businesses. This position plays a critical leadership role in a constantly evolving sales process. It ensures Thomson Reuters stays on the front-line with our customers, as they navigate fast-changing technology and value with AI solutions.  In this role you will redefine critical customer moments to help customers (and prospects) more easily and confidently navigate their transformation journeys. 
You will be responsible for structuring account and deal strategies, alongside account directors and sales leadership.  You will scope what a critical customer moment should look like, with defined team goals, objectives, and outcomes. You will mobilize experts from across TR to deploy them against critical customer needs and moments and oversee the delivery of the strategies you and the team set.  Your work will focus on our highest priority opportunities, so you must not only be comfortable executing with excellence, but also enthusiastic about redefining what excellence looks like.  
This role requires an ability to operate at an executive level, helping teams cultivate new relationships, growing existing relationships, and winning back customers. You will work as an individual contributor and function as the team lead in consulting-style / pre-sales engagements, so your influence depends on the quality of your insight, your success in harnessing expertise across an ecosystem, your credibility with stakeholders and your ability to turn ideas into business outcomes.

• Define and scope critical customer moments: Identify the moments in a customer’s or prospect’s AI transformation journey that most shape the decision. For each one, set the team goals, objectives, and outcomes, and design the target customer experience to help our customers navigate change with confidence.
• Structure account and deal strategies: Partner with account directors and sales leadership to build strategies for our highest-priority accounts and pursuits across Legal, Tax, and Risk. Assess risks to renewal, proactively plan for expansion, bring critical thinking to design win-back strategies, and set the plan to grow footprint and displace or protect against competitors.
• Diagnose the customer’s transformation starting point: Go beyond surface-level feedback or customer requests to understand a customer’s goals, workflow pain points, budget dynamics, maturity with AI, and decision criteria. Turn those insights into a clear point of view that guides the strategy and the engagement.
• Build and deepen executive relationships: Map decision-makers and influencers in target accounts, and engage at the executive level. Help sales open new relationships, grow existing ones, and win back lapsed customers through the quality of your insight and your credibility.
• Lead pursuit engagements with consulting-style rigor: Act as team lead for pre-sales and strategic engagements, while remaining an individual contributor. Set the approach, manage the plan and stakeholders, and spot early warning signs such as stakeholder gaps, competitive threats, or misaligned expectations. Act on them before they cost the deal.
• Mobilize and orchestrate experts across Thomson Reuters: Identify and engage the domain experts, product specialists, value and delivery leaders, and executives each moment requires. Deploy them against critical customer needs, and oversee delivery of the strategy so customers see one coordinated team.
• Help build the value case with the customer: Work with sales, value, and finance partners to quantify business value and express our Legal, Tax, and Risk solutions in financial terms. Understand how the business case can be incorporated early to drive momentum.
• Turn customer learning into product and go-to-market input: Bring structured, evidence-based insight to Product, Sales, and GTM leaders, covering unmet needs, feature gaps, and new offering opportunities. Capture what works across engagements as repeatable playbooks, and keep raising the standard of what excellence looks like.
• Be the trusted transformation advisor for Thomson Reuters: Represent how to structure and think about transformation in every interaction. Help customers see how our integrated solutions solve their transformation challenges and earn credibility through outcomes rather than claims.

Required Qualifications

• 12+ years of experience, including Director-level leadership (or above) at a management or strategy consulting firm, or Direct-level leadership (or above) at a leading software company, responsible for leading pre-sales engagements. You have led complex, high-pressure, executive-facing engagements from the front and have a track record of delivering outcomes for clients.
• Proven ability to orchestrate people and resources against a customer need. You have assembled and directed cross-functional teams (experts, product, delivery, finance, sales) across a full engagement, from qualification through negotiation, delivery, renewal, and expansion, and kept them aligned under pressure.
• Strong business and financial acumen. You can read a customer’s business, understand ROI models and business cases, and position solutions in terms of customer value and decision criteria.
• Strong critical thinking and the ability to turn ambiguity into strategy. You can structure unfamiliar, complex problems, form a clear point of view from incomplete information, and follow customer insight through to a practical conclusion.
• A record of raising the bar. You are never satisfied with “good.” You have reset the standard of excellence for your team, and you experiment with new ways of engaging customers and delivering work. You are open to creative ideas and willing to try, learn, and adjust.
• Proven ability to influence senior stakeholders without formal authority. You earn credibility with C-suite and executive audiences through the quality of your insights, your communication skills and your results, both inside and outside the company.
• Excellent written and verbal communication. You present with clarity and confidence to executive audiences and tell a compelling story with the facts behind it.
• A culture carrier. You bring energy and enthusiasm to the team and motivate others to build a market-leading team. You lead by example, and your standards and curiosity raise those around you.
• Passion for technology and the value it delivers, particularly how AI is changing the way Legal, Tax, and Risk professionals work.

Preferred Qualifications

• Experience working with corporate legal departments, tax functions, or risk and compliance teams.
• Familiarity with competitive landscape analysis in professional information markets.
• Experience working across Go to Market, Product, and Marketing in a matrixed environment.

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What9s in it For You?

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.

• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow9s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.

• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.

• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.

• Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.