Summary

AFS is searching for an InfrastructureSystems Administrator responsible for the administration, integration, modernization, and day-to-day operational support of a self-hosted ServiceNow platform deployed on AWS in a government/defense environment. Works as part of a small, highly technical team supporting both the underlying infrastructure and advanced AI capabilities built on top of it.

Responsibilities

Platform Administration & Operations

• Administers RHEL 9 servers and Windows servers supporting a self-hosted ServiceNow environment running on AWS
• Manages and maintains core AWS infrastructure including EC2 instances, RDS databases, Application Load Balancers (ALBs), security groups, and related services
• Works incidents and service requests related to platform health, stability, and performance
• Performs minor and major upgrades to the ServiceNow platform and underlying infrastructure with minimal service disruption

AI & Advanced Capabilities Engineering

• Deploys, configures, and maintains ServiceNow AI capabilities including Now Assist, AI Search (AIS), Predictive Intelligence, and AI Control Tower
• Integrates ServiceNow with AWS Bedrock and large language model (LLM) backends to enable generative AI features in a self-hosted, classified environment
• Supports MCP (Model Context Protocol) server configuration and integration with AI tooling
• Maintains platform-level configuration and integration across AI capability modules Engineering & Modernization
• Develops proof-of-concept (POC) solutions and investigates emerging technologies relevant to the platform and mission
• Produces engineering recommendations in response to evolving technical requirements, new customer needs, and technology advancements
• Maintains and modernizes infrastructure as platform capabilities and government requirements evolve Integration & Collaboration
• Works directly with integration partners to troubleshoot and resolve issues arising from third-party integrations
• Supports other teams across the organization with platform-related needs including CMDB administration, discovery configuration, and ad hoc technical assistance
• Collaborates with stakeholders to translate operational and customer requirements into technical solutions

Technical Environment

• Operating Systems: RHEL 9, Windows Server
• Cloud Platform: AWS (EC2, RDS, ALB, Security Groups, Bedrock)
• ITSM Platform: ServiceNow (self-hosted, Zurich)

Qualifications

• Experience with Linux server administration
• Experience with Amazon Web Services (AWS)
• Experience with ServiceNow

Nice to have

• Experience with AWS AI Services
• ServiceNow Certified System Administrator (CSA)

Clearance

• An active TS/SCI is required

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As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.

The pay range for the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland is:

$138,600-$170,100 USD