The Infrastructure Supervisor position is included in a workplace model that allows a combination of in-person and remote work.As the Infrastructure Supervisor, essential responsibilities include: - Develop goals based on IT Strategic Plan and prioritize work for the team, coaching staff to meet established objectives as needed.
- Ensure effective delivery of IT services through establishment and monitoring of SLAs.
- Actively engaged with the disaster recovery planning, preparation and execution.
- Prioritize departmental and organization based projects with direction from Technology Operations leadership.
- Manages the staff in addition to other Human Resources responsibilities such as: hiring, and if necessary disciplinary action and dismissal, setting and monitoring goals, career development, delivering performance appraisals, and approving merit increases.
- Identify ways for individuals within the team to develop themselves professionally and help build career paths.
- Evaluate processes to ensure practical application of industry best practices.
- Provides input into strategic and tactical planning, development, evaluation, and coordination of information and technology systems.
- Monitor IT infrastructure resources for performance, availability and security.
- Develops and enforces policy and procedure to ensure the protection of STAR assets and the integrity, security, and privacy of information.
- Evaluate emerging technologies and assess potential use in STAR's environment.
- As needed, architect IT environment by designing system configuration; directing system installation; defining, documenting, and enforcing system standards.
- Responsible for the integrity of STAR's data center infrastructure components such as servers, storage, virtualization, network, and cloud-delivered solutions. Research current technology trends, attend workshops, user meetings, and conferences, and complete technical training to identify emerging technology STAR may leverage.
- Create and maintain documentation as it relates to infrastructure configuration, mapping, processes, and service records.
- Assist engineers in implementing new IT systems and performing maintenance of existing IT systems.
Skills Needed: - Associate's degree in Computer Science, Information Technology, Business Administration, or related field or equivalent experience.
- 2+ years of leadership and/or supervisory experience.
- Proven track record of managing IT based projects.
- Excellent oral and written communications skills.
- Experience managing vendor and service provider relationships.
- Ability to communicate at all levels of the organization.
- Ability to lead and coach employees to perform at their best.
- Able to link and apply complex technologies to business strategies.
- Strong project management, organizational skills and attention to details.
- Experience with infrastructure and systems design.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
In addition to traditional compensation and benefits packages, our leaders continue to collaborate to launch innovative employee benefits and perks including, Affordable Medical/ Vision/ Dental Coverage • Flexible Dependent Care Account • Health Savings Account (with employer contributions) • Prescription Drug Plan • Employee Wellness Initiatives (physical/mental/financial) • Health Management Reimbursement Program • Short Term/Long Term Disability • Life Insurance • Tuition Reimbursement • Competitive Pay and Bonus Program • 401k (with employer match) • Generous Paid Time off including 11 1/2 holidays.
** Eligibility of benefits are determined by employment status classification and may be discussed during the interview process.
