All job postings will expire at 11:59 PM Eastern Time on the application deadline.Organization: Developmental Disabilities - Central Office
Agency Contact Name and Information: Jacob Lowry - jacob.lowry@dodd.ohio.gov
Work Location: 1250 Vernonview Drive
Mount Vernon, Ohio, 43050
United States
Compensation: $34.53 - $50.66
Schedule: Permanent - Full Time
Work Hours: 8:00 AM - 5:00 PM, Monday - Friday
Classified Indicator: Classified
Union: OCSEA
Primary Job Skill: Information Technology
Accepting applications for a Infrastructure Specialist 1 at Mount Vernon Developmental CenterAtDODD's assigned Developmental Centers &/or offices:
- Answers questions fromend users
- Offers technical solutions & assistance to meet business needs ofcustomers & presents informal mentorship opportunities to peers &/orlower-level staff via conversation, observation, or technical documentation
- Offers assistance with producing various reports for the center
- Independently installs, maintains, configures,upgrades &/or administers hardware (e.g., PCs, laptops, printers) &/orsoftware (e.g., MS Office Professional).
- Provides Tier II-III level customer support,business continuity, promotes system security & awareness by adhering tothe Agency's &/or State's IT security policy(s) & standards,telecommunications, & physical network connectivity; devises new approachesto problems encountered.
- Diagnoses, analyzes, & resolves issues forcustomer(s) in assigned single technology domain.
- Creates, organizes, files, &maintains ITS documentation.
- Grant access, maintain user accounts, troubleshoot problems, & upgrade software.
- Takes appropriate action & responds to alarms/alerts per agency policy & procedure (e.g., anti-virus, spam).
- Provides input & suggestions to supervisor/management relative to scope of duties.
- Performs client support for specific agency/enterprise systems; this includes user account support, end user support & training, & application support.
- Interfaces with other platforms from a hardware &/or software perspective (e.g., video conference equipment).
- Changes telephone system (moves/adds/changes) updates speed dial, assists with running call reports.
- Support DC payroll department with Kronos time clock hardware configuration.
- Configure wireless devices to connect & operate on the network (e.g., laptops, smart phones, etc.).
Additional Information - Hourly wage will be paid at step 1, unless otherwise specified by collective bargaining agreement or rules outlined in the ORC/OAC.
- The final candidate selected for the position will be required to undergo a criminal background check. Rule 5123-2-02, "Background Investigations for Employment," outlines disqualifying offenses that will preclude an applicant from being employed by the Department of Developmental Disabilities.
- The final applicant selected for this position will be required to submit to urinalysis prior to the appointment to test for illegal drug use. An applicant with a positive test result will not be offered employment.
- No additional materials will be accepted after the closing date; in addition, you must clearly demonstrate how you meet minimum qualifications.
- Requires travel throughout State of Ohio & may require overnight stay. Must be willing & able to secure a Driver License OR supply your own transportation.
Qualifications: 36 months combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating a single technology domain including 12 months work experience in the primary technology specified by the agency in the position description & job posting.
-Or completion of associate core program in computer science or information systems 18 months combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating a single technology domain including 12 months work experience in the primary technology specified by the agency in the position description & job posting.
-Or completion of undergraduate core program in computer science or information systems 12 months combined work experience in any combination of the following: installing, monitoring/maintaining, configuring, upgrading, &/or administering/operating a single technology domain including 12 months work experience in the primary technology specified by the agency in the position description & job posting.
-Or equivalent of minimum class qualifications for employment noted above. Note: The official position description on file with the designated agency is to reflect the required, primary technology directly relating to the duties of the position. Only those applicants possessing the experience in the required, primary technology listed in the position description & job posting are to be considered for any vacancies posted. The job posting must list the required technology commensurate with the position in question.
Job Skills: Information Technology
Technical Skills: Customer Service, Information Technology, Network Services, System Administration, Telecommunication Systems
Professional Skills: Adaptability, Attention to Detail, Customer Focus, Listening, Problem Solving
