6+ years of experience in IT Infrastructure across multiple domains
Strong knowledge of enterprise networking, WiFi design, servers, and end-user devices
Proven experience in leading infrastructure deployments such as office buildouts
Exceptional coordination and organizational skills in high-paced settings
Excellent communication abilities for stakeholder management
Experience with offshore or distributed teams and familiarity with AI tools for project delivery
Responsibilities
Lead and support infrastructure program delivery for office buildouts and relocations
Oversee implementation of networking, server, and power infrastructure
Serve as the on-site lead during key phases of deployment
Coordinate with vendors and internal teams throughout installations
Provide technical oversight without hands-on engineering
Develop comprehensive documentation and standards for deployments
Promote AI-first methodologies to enhance project execution and reporting
Benefits
Hybrid work environment with flexibility
Opportunities for professional development and certifications
Collaborative team atmosphere
Exposure to cutting-edge AI tools in project management
Global portfolio experience across diverse infrastructure projects
Full Job Description
Overview
Responsibilities
As an Infrastructure Program Manager with Hines, you will lead and support the execution of infrastructure buildouts, office deployments, and relocations across our global portfolio. This role is a hybrid of program delivery, technical oversight, and on-site execution. The ideal candidate brings a strong, well-rounded understanding of enterprise infrastructure and can effectively coordinate and oversee implementations across networking, servers, end-user devices, and power systems. Responsibilities include, but are not limited to:
Infrastructure Program Delivery
Lead and coordinate infrastructure workstreams for office buildouts, moves, and renovations
Oversee implementation across:
Network architecture (LAN/WAN)
Enterprise WiFi design and deployment
Server and core infrastructure
End-user devices (workstations and office technology)
Power and redundancy systems (UPS, failover, resiliency planning)
Manage timelines, dependencies, risks, and deliverables to ensure successful execution
On-Site Execution & Deployment
Serve as the on-site infrastructure lead during critical phases of deployments and office moves
Coordinate vendors, contractors, and internal teams during installation and cutover activities
Identify and resolve issues in real time to ensure smooth go-lives
Technical Oversight
Provide informed oversight across infrastructure domains without requiring day-to-day hands-on engineering
Review and validate designs from vendors and internal teams
Ensure alignment across networking, compute, end-user, and physical infrastructure
Identify risks, gaps, and dependencies across systems
AI-First Program Delivery & Optimization
Apply an AI-first approach to program planning and execution, leveraging tools such as Microsoft Copilot and AI-assisted workflows
Use AI to improve project planning, scheduling, risk identification, and dependency tracking
Streamline coordination, status reporting, and communication through automation and AI-assisted insights
Identify opportunities to embed AI into infrastructure deployment processes, vendor coordination, and operational handoffs
Stay current on emerging AI capabilities and apply them to improve delivery speed, consistency, and quality
Documentation, Diagramming & Standards
Develop and maintain clear project documentation, deployment standards, and runbooks
Create infrastructure layouts, workflows, and deployment diagrams using tools such as Microsoft Visio (or similar)
Ensure documentation reflects both current-state implementations and scalable future-state designs
Contribute to the continuous improvement of infrastructure standards and delivery methodologies
Team & Vendor Coordination
Coordinate work across infrastructure engineers, offshore resources, and third-party vendors
Help prioritize and direct execution across distributed teams
Act as a key liaison between technical teams, project stakeholders, and business partners
Standards & Quality Assurance
Ensure all deployments align with Hines infrastructure standards and best practices
Contribute to the development and refinement of deployment standards and processes
Promote consistency, scalability, and repeatability across all office environments
Qualifications
Minimum Requirements include:
Bachelor's degree from an accredited institution
Six or more years of experience in IT Infrastructure, with exposure across multiple domains
Strong working knowledge (not necessarily hands-on) of:
Power redundancy and resiliency concepts (UPS, failover strategies)
Experience leading or supporting infrastructure deployments (office buildouts, relocations, or similar projects)
Ability to review and understand technical designs across multiple infrastructure domains
Strong coordination and organizational skills in fast-paced environments
Excellent communication and stakeholder management skills
Willingness to travel for on-site project execution
Experience in construction or workplace technology environments
Experience working with offshore or distributed teams
Familiarity with structured cabling and physical infrastructure design
Experience leveraging AI tools to improve project delivery, reporting, or operational workflows
Certifications such as PMP, CCNA, or equivalent
About Hines
The Birmingham Small Arms Company Limited was a major British industrial combine, a group of businesses manufacturing military and sporting firearms; bicycles; motorcycles; cars; buses and bodies; steel; iron castings; hand, power, and machine tools; coal cleaning and handling plants; sintered metals; and hard chrome process.
After the Second World War, BSA did not manage its business well, and a government-organised rescue operation in 1973 led to a takeover of such operations as it still owned. Those few that survived this process disappeared into the ownership of other businesses.
BSA began in June 1861 in the Gun Quarter, Birmingham, England. It was formed by a group of fourteen gunsmith members of the Birmingham Small Arms Trade Association specifically to manufacture guns by machinery. They were encouraged to do this by the War Office which gave the BSA gunsmiths free access to technical drawings and to the War Office's Board of Ordnance's Royal Small Arms Factory factory at Enfield. New machinery developed in the USA installed at Enfield had greatly increased its output without needing more skilled craftsmen. This new machinery brought to Birmingham the principle of the interchangeability of parts.
