Department
PSD Computer Science: Tech Administration

Job Summary
The job works independently to perform a variety of activities relating to software support and/or development. Analyzes, designs, develops, debugs, and modifies computer code for end user applications, beta general releases, and production support. Guides development and implementation of applications, web pages, and user-interfaces using a variety of software applications, techniques, and tools. Solves complex problems in administration, maintenance, integration, and troubleshooting of code and application ecosystem currently in production.

Responsibilities

• Reporting to the Director of techstaff, acts as a senior technical leader, proposes and defines architectural standards, mentors junior engineers, drives platform reliability, automation, security, and observability across on-prem and cloud environments.
• Lead initiatives to improve infrastructure reliability, security, and performance, such as CI/CD pipeline improvements, system monitoring, and automation of manual workflows.
• Implement infrastructure-as-code principles using systems such as Puppet, Terraform, and Gitlab actions.
• Implement and maintain robust system monitoring, alerting, and logging solutions to ensure platform health, performance, and visibility.
• Perform expert-level build, configuration, and lifecycle management of Linux/Unix operating systems across physical and virtual, containerized, and cloud environments.
• Develop automation tools and scripts using Python, shell scripting, and other scripting languages to streamline operations.
• Manage and optimize Linux-based systems in production environments.
• Support department applications by managing infrastructure, CI/CD pipelines, and performing minor programming tasks.
• Implement hardened security configurations, including system hardening, secure communications, and identity/access integration.
• Stay up to date on the latest trends and technologies in platform engineering, infrastructure automation, software deployment, and provide guidance on their implementation within projects.
• Document work clearly, contribute to team best practices, and help others adopt design patterns by sharing knowledge in Slack, Internal Wikis, and GitLab.
• Participate in an off-hours on-call rotation.
• Designs new systems, features, and tools. Solves complex problems and identifies opportunities for technical improvement and performance optimization. Reviews and tests code and systems to ensure appropriate standards are met.
• Acts as a technical consultant and resource for faculty research, teaching, and/or administrative projects.
• Performs other related work as needed.

Minimum Qualifications

Education:
Minimum requirements include a college or university degree in related field.

Work Experience:
Minimum requirements include knowledge and skills developed through 5-7 years of work experience in a related job discipline.

Certifications:

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Preferred Qualifications

Education:

• Bachelor's or master's degree in computer science, engineering, or a related field.

Experience:

• 5+ years of experience in an infrastructure, DevOps, platform, or SRE role supporting production systems.
• 3+ years of experience supporting Linux servers in a production environment.
• 5+ years of experience working in production environments.
• Experience working with CI/CD systems, such as GitHub Actions, Github Pipelines, Jenkins, or similar tools.
• Experience with an infrastructure automation tool, such as Puppet, Chef, Ansible, or Terraform.
• Experience writing scripts and programs to automate common tasks and support IT operations.
• Experience supporting web servers in production environments, such as Apache and Nginx.
• Experience using and implementing, and supporting monitoring, alerting, logging, and observability tools and have contributed to system reliability efforts.
• Familiarity with supporting Postgres and MySQL servers, database management, and query syntax.
• Experience with Linux system administration and troubleshooting.

Technical Skills or Knowledge:

• Ability to apply infrastructure as code principles using tools such as Puppet, Terraform, Gitlab Actions
• Proficient in at least one scripting or programming language, such as Python, Bash, or Ruby.
• An understanding of SQL syntax, queries, and relational databases.
• Familiarity with version control systems such as Git.
• Familiarity with observability tools such as Prometheus, DataDog, Splunk, Grafana, or Loki.
• An understanding of core infrastructure protocols and services, such as TCP/IP, DNS, DHCP, etc.
• An understanding or a willingness to learn web application frameworks, including Ruby on Rails and Flask.
• An understanding of SDLC, DevOps, and Agile methodology and best practices.
• Strong understanding of networking, storage, security, and access control within Linux systems.

Preferred Competencies

• Willingness to take initiative to understand current and potential systems and applications, ask thoughtful questions, and raise concerns early.
• Effective written and verbal communication; ability to collaborate with cross-functional technical teams.
• Communicate clearly and work collaboratively within a team environment, contributing to planning, troubleshooting, and retrospectives.
• Commitment to operational excellence, service reliability, and continuous improvement.
• Excellent problem-solving skills and attention to detail.

Application Documents

• Resume/CV (required)
• Cover Letter (required)
• References Contact Information (3)(required)

The University of Chicago uses AI-assisted tools to streamline and augment some recruitment processes; however, AI is not used to make hiring decisions.

When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.

Job Family
Information Technology

Role Impact
Individual Contributor

Scheduled Weekly Hours
37.5

Drug Test Required
No

Health Screen Required
No

Motor Vehicle Record Inquiry Required
No

Pay Rate Type
Salary

FLSA Status
Exempt

Pay Range
$106,000.00 - $117,000.00
The included pay rate or range represents the University's good faith estimate of the possible compensation offer for this role at the time of posting.

Benefits Eligible
Yes
The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.