The role;The Infrastructure Operations Specialist maintains, supports, and continuously improves Meridian's hybrid infrastructure technology solutions, spanning on-premises data centre, Microsoft Azure cloud, Microsoft 365 collaboration platform, and enterprise identity and access management.
The role develops and maintains effective working relationships with internal teams and external partners to deliver high-quality, flexible infrastructure solutions that meet evolving business needs, including the responsible adoption of AI and automation capabilities.
The Specialist provides Tier 3 subject-matter expertise and advice to information technology teams on operational issues, incident and problem resolution, and technology change.
Key Responsibilities:Management and Decision Making- Manage current operations environment as part of a team of Technology Specialists
- Maintains, supports, and continuously improves Meridian's hybrid infrastructure technology solutions, spanning on-premises data centre and Microsoft Azure cloud.
- Provide input into defining infrastructure solutions by working with existing Technology teams
- Assist in building, configuring and maintaining assigned technologies
- Manage multiple vendors to ensure new technologies are constructed in a cost effective and business focused manner ensuring commitments are met and delivered on time
- Work on multiple projects simultaneously, ensuring that the infrastructure technology being implemented is compatible with current standards and aligned with future goals
- Working closely with project management teams, third-line infrastructure and Information Security specialists and service desk on a regular basis
Service- Support Meridian's digital transformation and cloud-first initiatives with minimal disruption to critical Infrastructure services by implementing, maintaining, and supporting on-premises and hybrid cloud environments using Microsoft technologies.
- Communicate issues in a timely manner and propose effective solutions to management with regards to 3rd level technology incidents (including research, analysis, and troubleshooting of a variety of undefined problems)
- Assist in identifying and escalating performance issues, and make recommendations to ensure the existing infrastructure environment operates in accordance with defined SLA's
- Key Relationships for this role are with the following groups: Tier 1 (Service Desk), Tier 2 (Client Services), Infrastructure & Cloud Operations, Information Security and Solutions Development
- Initiates opportunities for collaboration and maintains productive relationships within the team and with the business to achieve shared goals
- Other duties as assigned
Communications- Provide expert advice on technology operational issues and concerns, and represent team as requested
- Assist in estimating time and resources for projects
- Create and maintain build documents, Standard Operating Procedures and current state diagrams for assigned technologies
- Prepare ad hoc reports as required
Impact- Assist with managing a complex multi-vendor technology infrastructure environment at data centers and head offices
- Assist in assessing resource requirements on corporate projects as required
- Provide input into and develop project plans as required
- Due to 24/7 demand for availability of infrastructure an on-call support rotation is in place resulting in frequent requirement for unsocial hours
Technology Skills & Knowledge:Cloud & Hybrid Infrastructure- Hands-on experience operating workloads in Microsoft Azure: compute, storage, identity, and cost management
- Infrastructure as Code and configuration management (Bicep, Terraform, ARM, PowerShell DSC/Ansible) with version control (Git)
- Cloud governance: landing zones, policy-as-code, tagging, resource locks, FinOps practices
- Windows Server and Linux administration; Active Directory, DNS, DHCP, DFSR, Group Policy
- Solid Infrastructure Design, Planning, and Documentation Skills
Identity & Access Management- Administration of Microsoft Entra ID (Azure AD) as the enterprise identity platform: users, groups, dynamic membership, administrative units, tenant configuration
- Hybrid identity: Entra Connect / Cloud Sync, password hash sync or pass-through authentication, seamless SSO, and coexistence with on-premises Active Directory
- Privileged access management: Entra Privileged Identity Management (PIM), just-in-time elevation, break-glass account governance, tiered administration model
- Application access: single sign-on integration (SAML, OIDC/OAuth 2.0, SCIM provisioning), app registrations and enterprise applications, service principals and managed identities
- Role-based access control across Azure, M365, and on-premises systems; least-privilege enforcement and segregation-of-duties considerations
- Secrets and certificate management (Azure Key Vault, certificate lifecycle, service account governance)
Microsoft 365 & Collaboration Platform- Administration of Microsoft 365 services: Exchange Online, OneDrive, Teams and associated Micro Services
- Microsoft Entra ID (Azure AD): conditional access, MFA, privileged identity management, application registrations, identity governance
- Enterprise Applications, Log Trace Analysis, Tier 3 Collaboration services configurations
- Microsoft Copilot for M365: tenant readiness, licensing, data-access controls, and adoption support
AI & Automation- Working knowledge of enterprise AI services (Azure OpenAI, Copilot Studio) and how to provision, secure, and monitor them
- Automation and orchestration: PowerShell, Azure Automation, Logic Apps, Power Automate; scripting in Python a plus
- Practical use of AI-assisted tools for operations (AIOps, Copilot for Security/Azure) to accelerate troubleshooting and documentation
Education, Designations, Training, and Experience- Bachelor's or master's degree in computer science, Information Technology, or a related field (or acceptable equivalent qualifications).
- 8 + years' related industry/professional experience with implementing and managing Microsoft technologies in a complex, multi-platform computing/network environment with responsibility for problem identification and resolution
- Working experience in data architecture, data modeling, and database design
- Experience delivering complex projects on time, to scope, and within budget
- Microsoft Azure Certified
This role represents an existing vacancy. Internal candidates are being considered as part of our standard process.
Salary Range: CAD $85,000- $95,000Compensation for this role is based on a combination of skills, experience, and internal equity. Candidates with stronger alignment to the role's requirements may be placed higher within the range. Your recruiter will share more information about our total rewards package during the hiring process.
Join us! This role is hybrid. Our offices are located at 3280 Bloor St W, Etobicoke, and 75 Corporate Park Dr, St. Catharines. Travel between these offices may be required.Meridian has a remote work policy that allows flexibility for employees to work remotely but also requires regular time in the office for purposeful meetings to collaborate, innovate and build effective relationships with your team, your colleagues and your leader which is very important to us. 
