Join VultrVultr is seeking a highly skilled and experienced Logistics and Deployment Engineer to analyze, diagnose, and resolve complex hardware and system level failures across our cloud infrastructure platform. This role is responsible for evaluating failure patterns across GPU, CPU, and server environments, determining appropriate remediation strategies, and improving how Vultr manages hardware lifecycle and vendor interactions. The ideal candidate brings strong systems-level troubleshooting expertise and the ability to analyze non-routine technical issues, determine root cause, and make informed decisions on repair, replacement, or escalation paths.
This is a highly visible role that partners closely with Infrastructure, Engineering, and vendor teams to ensure system reliability, asset accountability and continuous improvement of Vultr's Data Center environments. It will also require the ability to adapt to the latest technology, help drive resolutions for never before seen issues and develop documentation as the technology evolves. This is your opportunity to join our fast growing team and leave your mark on Vultr and the future of Cloud Infrastructure.
Key Responsibilities- Assist and lead the initiatives for deploying and relocating assets globally for Vultr expansion projects
- Perform advanced troubleshooting across hardware, firmware, and operating system layers to confirm faults and validate appropriate remediation paths.
- Serve as a technical liaison with hardware vendors, logistics teams and engineering teams providing detailed logistics data, interpreting vendor responses, and influencing asset transfer strategies.
- Coordinate shipments between Vultr Warehouses and our DC presences worldwide
- Work with on site engineers to coordinate receiving to support multiple technology installations
- Validate and certify system serial numbers for asset management and tracking.
- Validate and confirm BOM fulfillment per project.
- Create and maintain detailed asset tracking documentation..
- Manage and contribute to technical case documentation within vendor portals, ensuring accuracy, completeness, and alignment with diagnostic findings.
- Perform MOP/BOM reviews with installation crews.
Qualifications- Experience using Jira to manage, track, and document shipping activities
- Experience installing complex hardware in a data center environment.
- Experience in International shipping
- Hands-on experience with CPU/ GPU architecture for BOM reference
- Experience with Fiber/Copper and DACS connections
- Experience managing installation and cabling vendors
- Experience working with hardware vendors and managing technical escalations or support cases.
- Strong understanding of server hardware, system architecture, and data center operations.
- Ability to analyze technical issues, apply judgment, and validate appropriate resolution paths.
- Strong written and verbal communication skills, particularly in documenting technical findings and collaborating with cross-functional teams.
- Experience with tools such as JIRA, Confluence, and vendor support portals.
- Experience working with microcloud or distributed infrastructure environments, including understanding of system architecture and hardware integration.
- Experience supporting or analyzing systems within data center environments, including hardware lifecycle, performance, and reliability considerations.
Compensation$75,000 - $95,000
Final compensation will vary depending on years of experience, background/skill set, location, and applicable laws.
