Bachelor's degree in IT, Computer Science, or related field.
5+ years in IT infrastructure roles; 2+ years in leadership or advanced support.
Strong expertise in Azure cloud services.
Proficient in networking, virtualization (Nutanix/VMware), Windows/Linux servers, and backup technologies.
Proven leadership in mentoring tech teams and managing strategic initiatives.
Experience managing offshore support resources.
Knowledge of security practices, incident response, and compliance standards.
Excellent communication skills for bridging technical and business discussions.
Responsibilities
Design, deploy, and maintain diverse IT infrastructure and cloud services.
Monitor systems for security compliance and resilience, integrating defenses with security architects.
Serve as a senior escalation point for troubleshooting complex issues for engineering teams.
Develop infrastructure roadmaps and align technology initiatives with business objectives.
Collaborate with stakeholders and vendors to enhance IT service quality and continuous improvement.
Lead incident response efforts to minimize business impact of infrastructure issues.
Benefits
Onsite work in Charlotte, NC, 5 days a week.
Full Job Description
WHY THIS ROLE IS IMPORTANT
Design, deploy, and maintain the organization`s diverse IT infrastructure, Azure cloud services, Windows and Linux server environments, and network LAN environments.
Monitor and maintain secure, resilient systems, ensuring compliance with security best practices and working closely with the security architect to integrate proactive defenses and incident response measures.
Serve as a senior escalation point for Tier 2 and Tier 3 engineers, troubleshooting complex issues and providing mentorship to develop technical skills across the team.
Develop infrastructure roadmaps and strategic improvement plans, aligning technology initiatives with business objectives and future growth.
Collaborate with business stakeholders and external vendors to deliver high-quality IT services and drive continuous improvement.
Lead or support incident response efforts for infrastructure-related issues, minimizing business impact and ensuring timely resolutions.
LOCATION
Charlotte, NC - Onsite 5 days per week
THE BACKGROUND THAT FITS
Bachelor`s degree in Information Technology, Computer Science, or a related field.
Minimum of 5 years of experience in IT infrastructure or support roles, with at least 2 years providing leadership or advanced technical guidance to Tier 2 and Tier 3 teams.
Strong technical expertise with Azure cloud services.
Proficiency across a broad infrastructure stack, including networking, virtualization (e.g., Nutanix or VMware), Windows and Linux servers, and backup/replication technologies.
Demonstrated ability to lead and mentor technical teams, manage priorities effectively, and drive strategic initiatives focused on continuous improvement.
Experience working with or overseeing offshore support resources.
Familiarity with security practices, including incident response, access control, and compliance standards.
Excellent communication skills, able to translate complex technical concepts to business stakeholders clearly.
