OverviewThe Committee for Public Counsel Services (CPCS), the Massachusetts state public defender agency, is seeking a hands-on Infrastructure Administrator to maintain, monitor, secure, and troubleshoot the Agency’s data center infrastructure, hybrid cloud environment, and Microsoft Azure and Microsoft 365 services.
POSITION OVERVIEW
The Infrastructure Administrator is responsible for the day-to-day administration, maintenance, monitoring, and troubleshooting of the Agency’s data center hardware and software, backup and replication services, and Azure and Microsoft 365 cloud environment. This hands-on technical position helps ensure that the Agency’s hybrid cloud environment operates securely, reliably, and efficiently. The Infrastructure Administrator performs system maintenance, resolves third-level support requests, assists Helpdesk staff with escalated issues, and supports infrastructure upgrades and improvements.
This position is expected to travel to various offices around the Commonwealth. Travel is estimated up to 30% of working hours, and there is also the requirement to participate in the regular, on-call weekend coverage rotation cycle.
This position reports to the Manager of Infrastructure Operations.
Qualifications
MINIMUM ENTRANCE REQUIREMENTS
The ideal candidate will be a person who is both highly organized and detail-oriented and yet enjoys interacting with people in a friendly work environment and will take satisfaction from working in an agency whose commitment is to protecting the fundamental legal rights of indigent persons.
The successful candidate must have:
- Associates degree in Information Technology and Information Systems, Computer Science, Systems & Network Administration, or related degree or an equivalent combination of skills, education, and experience;
- 3+ years’ experience supporting and implementing technology in a medium-sized organization;
- 3+ years’ hands-on experience administering distributed infrastructure, data center systems, and servers;
- Valid driver's license with the ability to use a reliable personal vehicle for transportation on a reimbursable basis. Travel within the Commonwealth is estimated at up to 30% of working hours; and,
- Reliable home internet access sufficient to work remotely.
QUALIFICATIONS/SKILLS
- A bachelor’s or advanced degree in Information Technology and Information Systems, Computer Science, Systems and Network Administration, or a related field is preferred;
- Experience installing, configuring, maintaining, and troubleshooting enterprise infrastructure;
- Ability to manage multiple tasks, projects, and competing priorities;
- Experience collaborating with multidisciplinary teams;
- Experience supporting hybrid cloud environments, including on-premises and cloud-based systems;
- Experience administering Azure and Microsoft 365 services;
- Experience collaborating with outside vendors and MSPs;
- Experience maintaining backup, replication, or redundant data center systems;
- Strong communication, customer service, and attention to detail;
- Advanced troubleshooting skills to identify, diagnose, and resolve infrastructure issues and proactively address potential problems;
- Proven ability to work effectively as part of a team and independently;
- Ability to work independently while taking initiative and to establish and maintain cooperative working relationships with colleagues and supervisors, as well as with external service providers;
- Excellent organizational skills;
- Ability to present information clearly and concisely. Able to communicate effectively with all staff within the organization and with stakeholders outside the organization;
- Proven ability to complete projects according to outlined scope and timeline;
- Ability to maintain strict confidentiality and to exercise considerable judgment and discretion; and,
- Able to handle multiple tasks, prioritize effectively, meet deadlines, and deliver high-quality work.
Responsibilities
RESPONSIBILITIES
- Installing, configuring, monitoring, troubleshooting, and maintaining physical and virtual servers, data center systems, and hybrid cloud infrastructure, including physical security of server and data center equipment;
- Administering and troubleshooting Azure and Microsoft 365 services and configurations;
- Operating and maintaining automated end-user management and data center administration tools;
- Monitoring infrastructure health, uptime, and availability; performing routine maintenance, patching, and troubleshooting;
- Maintaining enterprise email and endpoint detection and response (EDR) applications;
- Maintaining technical documentation, system configuration records, and training materials;
- Resolving escalated technical issues and providing guidance and training to other IT support personnel; and,
- Other duties as assigned.
