Position SummaryThe Systems Engineer administers and supports enterprise application platforms and related systems. They also work with Infrastructure, IT Security, vendors, and internal teams to keep applications reliable, secure, and well documented.
Principal Duties & Responsibilities- Administer, maintain, and support enterprise application platforms and related tools including but not limited to Colleague, Papercut, PowerFaids, and more.
- Install, configure, upgrade, and patch assigned applications.
- Monitor application availability, performance, capacity, and overall health.
- Troubleshoot application, server, database, authentication, network, and integration issues.
- Maintain and patch servers supporting Enterprise Application Services applications, ensuring platform security, stability, and compatibility with assigned enterprise systems hosted in-house.
- Coordinate technical work with Infrastructure, IT Security, vendors, and internal teams.
- Support application implementations, upgrades, migrations, integrations, and recovery planning.
- Assist with security remediation, audits, backups, and business continuity activities.
- Automate routine administrative and monitoring tasks when practical.
- Maintain technical documentation, procedures, configurations, and support information.
- Communicate technical risks, dependencies, and recommendations
- Perform related duties as assigned.
Knowledge, Skills, Abilities & Other Attributes- Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent education and experience.
- Five to eight years of experience administering, upgrading, and supporting enterprise applications.
- Experience supporting applications in Windows and Linux environments.
- Working knowledge of Microsoft SQL Server, logs, queries, and monitoring tools used for troubleshooting.
- Knowledge of application security, identity and access management, certificates, service accounts, backups, and disaster recovery.
- Experience coordinating technical work across Infrastructure, IT Security, vendors, and business teams.
- Ability to automate routine tasks using PowerShell, Bash, Python, or similar tools is preferred.
- Experience with cloud-hosted, SaaS, or hybrid applications is preferred.
- Strong troubleshooting, communication, documentation, organization, and customer-service skills
- Ability to work independently, manage competing priorities, and respond to critical issues outside normal business hours when required.
Unusual Working ConditionsThe Systems Engineer must be available to work some nights, weekends, or holidays when required.
Pre-Employment Requirements All offers of employment are contingent upon satisfactory completion of a background check.
Compensation & Benefits: The annual salary range for this position is $75,000 - $90,000.
Sacred Heart University offers eligible employees a comprehensive benefits package that includes medical, dental, vision, life insurance, disability, retirement, paid time off, and other employee benefits. Specific benefits and eligibility requirements may vary based on the position and applicable plan provisions.
This job posting provides an overview of the role's general nature and expected tasks. It is not meant to be a comprehensive list of all duties performed. The university reserves the right to modify or reassign job responsibilities at any time. This posting description does not constitute an employment contract, either explicit or implied.
