The Information Technology Supervisor is a hands-on technical leadership position responsible for the administration, design, maintenance, and security of the City's network, server, cloud, and telecommunications infrastructure. While this position supervises IT staff, it is also expected to actively perform advanced systems and network engineering work, troubleshoot complex technical issues, and serve as the senior technical resource for the organization.
This position is ideal for an experienced Network Engineer, Systems Administrator, Infrastructure Engineer, or similar technical professional who wants to expand into leadership while remaining deeply involved in day-to-day technical operations.
Essential Duties & Responsibilities:
Technical Responsibilities
• Serves as the lead engineer and escalation point for complex network, systems, cloud, and cybersecurity issues.
• Performs hands-on administration of network infrastructure, firewalls, switches, wireless systems, servers, virtualization platforms, Active Directory, and Microsoft Azure environments.
• Designs, implements, and maintains network routing, switching, segmentation, and security architecture.
• Leads infrastructure modernization, upgrades, migrations, and technology improvement initiatives.
• Performs advanced troubleshooting across network, server, cloud, storage, and communications systems.
• Participates in after-hours maintenance activities and operational support as needed.
• Maintains technical expertise through continuous learning and industry certifications.
Leadership Responsibilities
• Supervises IT personnel and coordinates day-to-day work assignments.
• Provides coaching, mentoring, and professional development.
• Assists with project prioritization, budgeting, and resource planning.
• Conducts performance evaluations and supports employee development.
Knowledge, Skills and Abilities:
• Network Routing and Switching design and management including vlan/vrf, OSPF, BGP
• Networking and ethernet standards, copper and fiber design and installations
• Wireless infrastructure design and management
• vmWare Virtual Server Management
• Active Directory Domain Services including Domain Controllers, DHCP, DNS, Group policy
• Azure Administration and Integrations
• Role-Based Access Controls (RBAC)
• Public Key Infrastructure (PKI), Azure Key Vault, Multi-Factor Authentication (MFA)
• Network Security including perimeter, endpoint, server, mobile, and cloud
• Cloud telephony (UCaaS)
• Expert knowledge of prioritization and time management techniques
• Ability to effectively deliver clear, detailed, and correct verbal and written communication predicting questions and concerns, understanding opposing ideas, concepts, and options.
• Ability to research, define, and validate a variety of information and statistical data and materials.
• Ability to identify, prioritize, delegate, and complete required tasks in the manner and timeframe required.
Minimum Qualifications:A Bachelor's Degree or equivalent from a four-year college or university in information systems, computer science, business administration, or a related field and at least 5 years' experience of progressively responsible related experience in the operation of computer hardware and software systems, or any combination of education, training and experience which provides the required knowledge, skills and abilities to perform the essential functions of the job is qualifying.Requires valid driver's license. Must complete required NIMS level training within first six months of hire. Required to complete at least 5 contact hours of continuing education each calendar year.
Physical Requirements: While performing the essential functions of this position the employee is frequently required to walk, sit, use hands to finger, handle or feel, and to reach with hands and arms. May occasionally exert up to 10 pounds of force.
Typical Working Conditions:Typical office environment. Must be able to work the days and hours necessary to perform all assigned responsibilities and tasks and participate in weekend and holiday Call-Out support rotation.
FBI Background check
Drug testing
In addition to the application, testing and/or examinations may be required for further consideration on this position.
Position open until filled.
