POSITION INFORMATION The Community Development Resource Agency (CDRA) is seeking an IT professional to join a dynamic team. The role involves guiding the design, configuration, implementation, and maintenance of the Permitting and Land Management system in support of Building, Planning, Engineering/Surveying, and Code Enforcement operations. This position plays a key role in advancing the County's digital permitting capabilities and improving the experience for staff and the public.
The ideal candidate possesses the skills and abilities required to:
- Manage and maintain the Permitting and Land Management system, including application configuration, workflows, fee schedules, inspection scheduling, reports, and the public portal.
- Apply strong database expertise in the development of reports and business intelligence tools that give department leadership clear, actionable insight into permitting operations.
- Work closely with CDRA divisions, stakeholders, and external vendors to ensure the system operates reliably and efficiently.
- Apply strong knowledge of enterprise system concepts, land management and permitting business processes, GIS, and other system integrations to troubleshoot issues and optimize system performance.
- Demonstrate expertise in project management, vendor management, and customer service.
The eligible list resulting from this recruitment may be used to fill future vacancies in the Auburn and South Placer regions.
BENEFITSPlacer County offers a comprehensive benefits package to employees. The following information represents benefits currently available to permanent Placer County employees and may be subject to change. Applicants should inquire as to the most current benefit package during hiring interviews or by contacting the Human Resources Department.
Click here to view Placer Public Employees Organization (PPEO) benefits.
For more information regarding the benefits Placer County has to offer, please visit Placer County's Human Resources website.
DEFINITIONLeads and provides effective technical support for network systems and business applications related to Placer County, requiring advanced, specialized knowledge; is assigned sensitive, highly specialized, larger and most difficult or complex problems and systems; instructs/directs others in troubleshooting, analyzing and resolving system/application related support requests including specialties such as Help Desk, Web, and department specific applications. Performs a variety of technical support duties pertaining to computer systems and related equipment and serves as a second or third level responder for computer, network and hardware/software issues. Analyzes existing processes and provides recommendations regarding technology solutions. Trains IT technical and/or specialist staff, as well as users, in personal computer hardware/software and provides technical assistance to customers; and performs other related duties as assigned.
DISTINGUISHING CHARACTERISTICSThis is the advanced journey level classification in the Information Technology Specialist classification series. Positions in this classification perform technical assignments of significant complexity and serve as technical experts within their area of assignment. This class is distinguished from the classification of Information Technology Specialist because incumbents in the Information Technology Specialist Senior class provide direct supervision or lead direction to assigned Information Technology Specialist, technical, or clerical staff and/or serve as technical experts within their area of assignment in the strategic planning of technology for several complex systems.
This class is distinguished from the Information Technology Analyst series in that the latter describes positions with professional/analytical responsibilities where the primary duties include the analysis of business and/or system needs, the evaluation of current systems, and the design of technical solutions to meet the identified business or system needs, including work which may emphasize business systems analysis and the design of technology solutions to resolve application problems or improve efficiency and effectiveness; network/telecommunication systems analysis, design and administration; system analysis, administration and design; and/or database analysis, administration and design. In contrast, the Information Technology Specialist classification describes positions with responsibility for providing a broad range of routine and complex duties in business processes, and communication of user requirements/problems to a vendor or statewide system which then architects and develops the technical solution, implementation of system upgrades or modifications, and user training.
This class is further distinguished from Information Technology Supervisor in that the latter is management-level classification that performs the most complex work assigned to the classification series and supervises the activities of a group of professional/analytical, specialized and/or technical information technology staff in one or more technology disciplines.
SUPERVISION RECEIVED AND EXERCISEDIncumbents at this level work under general direction, working from broad policies and towards general objectives and referring specific matters to a superior only when interpretation or clarification of organizational policies is necessary.
May exercise direct supervision or lead direction over lower level staff.
EXAMPLES OF ESSENTIAL DUTIESDuties may include, but are not limited to, the following:
- Perform a variety of complex, specialized duties in support of the County's technology functions which may include, but are not limited to, applications, network, business processes and related technology areas.
- Act as a technical resource for staff. Provide targeted support for one or more specific department programs or applications, requiring specialized expertise; test programs and applications from the user's perspective. Troubleshoot new applications and/or systems to ensure functional operation.
- Provide supervision to assigned staff in support of assigned department and program(s); provide leadership and direction to assigned team.
- Develop, recommend and implement section goals and objectives within assigned department; assist in developing, implementing, and explaining policies and procedures.
- Participate in the selection of staff, coordinate staff training, conduct and/or provide input to performance evaluations, recommend discipline, and implement discipline procedures as directed.
- Serve as a trainer for technology staff regarding new procedures and software applications; demonstrate the software application systems; prepare written procedures and training materials for staff.
- Recommend the appointment of personnel; provide standards and operating guidelines; recommend disciplinary measures, when necessary.
- Assist users of a particular application where detailed knowledge of the specific application is required, troubleshooting, debugging and resolving a variety of operations/business-process related applications problems.
- Install, configure, customize and administer a variety of commercial, off-the-shelf (COTS) and in-house vendor developed applications; write programs/scripts and develop reports using standard application development products and tools.
- Design and generate a variety of routine and ad hoc customized reports based on customer requirements.
- Prepare data maintenance documents and follow up to ensure completion; prepare information recovery plan.
- May perform application software maintenance duties; install and test software application patches and upgrades.
- Responsible for the coordination and completion of projects that are specific to the area of assignment, such as the implementation of a new system design or system upgrade. Interface with users to gather system requirements and identify problems/gaps with current technology and/or business processes. Serve as the primary interface with and coordinate and direct the work of vendors and staff at the same or lower level while working on projects related to assigned duties. Design and direct project testing and quality assurance processes.
- Research available technologies, perform cost/benefit analysis, evaluate and recommend solutions related to the program assigned; manage and execute installation upgrades and system patches; track problems and requests for system enhancements and equipment upgrades and resolve problems as they occur.
- Analyze regulatory rules and issues to identify impact on current information technology operations.
- Write, revise and maintain computer programs based on application design specifications provided to create new business applications and interfaces or maintain/modify existing business applications, using various computer languages and/or database platforms; troubleshoot, debug, and resolve problem with application coding.
- Instruct others in the generation of, and design and generate a variety of, routine and ad hoc customized reports based on customer requirements.
- Monitor and test website functionality to ensure optimal performance for end users; provide recommendations for performance improvements. Design website layout and content; review and monitor content to ensure consistency with County policies and procedures.
- Complete, review, and/or approve a variety of forms, including requests for hardware and software, and user access.
- Work with department management in strategically analyzing future technology needs and making recommendations for multiple complex systems. Serve as a technical resource in the evaluation, selection, acquisition and implementation of computer hardware and software solutions; help determine requirements for new equipment installation; coordinate equipment repairs with external vendors; locate vendors and arranges to have parts purchased/shipped as needed; arrange for vendors to perform on-site repairs.
- Prepare technical reports, correspondence and other documents; provide general administrative support that may include maintaining records and monitoring contracts/budgets.
- Represent the County and/or assigned department/division on committees and task forces; attend meetings, conferences and training sessions.
- When assigned to support a statewide system, review upcoming changes to programs, regulations or system (All County Letters, Management Change Requests), identify impact on system and/or County processes, provide input on necessary revisions and assists with implementing changes.
- Serve on project teams providing technical assistance as needed.
- Provide after-hours technology support as assigned.
- Provide technical and functional supervision of contractors/vendors.
- Perform other related duties as assigned.
WORKING CONDITIONSWork is typically performed in an indoor office environment with moderate noise levels, controlled temperature conditions and no direct exposure to hazardous physical substances; position occasionally requires travel to other locations. Work environments may include noise, dust and/or unpleasant odors, marked changes in temperature and humidity, and may occasionally require work in confined spaces.
MINIMUM QUALIFICATIONSShow Your Qualifications When applying, please be sure to clearly describe how your background meets each of the Minimum Qualifications listed below. This ensures our screening team can accurately evaluate your eligibility.
Experience: Two years journey-level technical experience comparable to Information Technology Specialist with Placer County.
Training: Equivalent to the completion of an Associate's Degree from an accredited college or university in computer science, information technology or a closely related field. Additional relevant technical experience that demonstrates the ability to perform advanced technical duties in assigned technology area may substitute for the required education on a year for year basis; or possession of one or more approved information technology certificates and/or completion of other approved technology-related training may substitute for all or part of the above-required education. Equivalent to the completion of a Bachelor's Degree from an accredited college or university in computer science, information technology or a closely related field is desirable.
Experience as a Substitute You may substitute relevant, equivalent experience for the required education. The Human Resources Department will evaluate your background to ensure it qualifies as the same knowledge, skills, and abilities as the specified degree or coursework.
International Degrees If you earned your degree outside the United States, you must provide proof of accreditation from a recognized evaluation agency. Please attach this documentation to your application to ensure your education is verified.
Required License or Certificate:May need to possess a valid driver's license as required by the position. Proof of adequate vehicle insurance and medical clearance may also be required.
Depending upon assignment, demonstrated technical competency and/or certification pertaining to the information technology used by the appointing department may be required.
KNOWLEDGE, SKILLS, AND ABILITIESKnowledge of: - Principles and practices of effective team building, team leadership and conflict resolution.
- Operations, services, concepts, terms and activities common to a comprehensive, state-of-the-art information technology program.
- Basic operational characteristics of local and wide area network systems.
