DutiesHelp
Provides expert technical leadership in all Windows Operating System components.
Assists in the management of service provider relationships, interacting with field engineers to provide escort for on-site repairs and replacements, interacting with online and/or telephonic support personnel to troubleshoot and diagnose SAP system hardware and software problems.
Provides valued support (problem identification, resolution and implementation) for the SAP Millennium applications, hardware, database, operation system, third party monitoring tools and security problems.
Analyzes and resolves hardware and operating systems platform issues.
Provides guidance and technical assistance to the administrator in all matters regarding operations to include disaster-recovery and continuity.
RequirementsHelp
Conditions of employmentCareer Transition Programs (CTAP or ICTAP): This program applies to Federal and/or DOJ employees who meet the definition of surplus or displaced from a position in the competitive service. To receive selection priority for this position, you must:
- Meet CTAP eligibility criteria;
- Be rated well-qualified for the position, scoring at least half of the total possible points for the vacancy KSAs or competencies; and
- Submit the appropriate documentation to support your CTAP eligibility:
- A copy of the agency notice (i.e., separation notice or agency RIF letter),
- Most recent performance appraisal, and
- Most recent SF-50 showing current/former position, grade, promotion potential, and duty location.
- See USAJOBS' Career Transition Programs for more information.
Key Requirements:- U.S. Citizenship is Required.
- See Special Conditions of Employment Section.
QualificationsTo be considered for this position you must meet the below requirements:
Basic Requirements:Applicants may qualify by meeting or exceeding the minimum proficiency level established for each of the required competencies listed below,
The required competencies for the GS-12 grade level(s) and above are Attention to Detail, Customer Service, Decision Making, Information Management, Interpersonal Skills, Oral Communication, Problem Solving, Teamwork, and Technical Competence.
Competency Definitions:Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Decision Making - Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.
Information Management - Identifies a need for and knows where or how to gather information; organizes and maintains information or information management systems.
Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations.
Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.
Teamwork - Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals.
Technical Competence - Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues.
ANDSpecialized Experience:You must have one year of specialized experience at the next lower GS grade (or equivalent). Specialized experience is experience that has equipped the applicant with the knowledge, skills, and abilities/competencies to perform successfully the duties of the position and is related to the work of the position to be filled but may now be obtained through other means. Such demonstratable knowledge, skills, and abilities/competences may be typically gained in the IT field or through the performance of work where the primary concern is IT.
Some examples of qualifying experience:
- Experience in providing application support for sites nationwide as well as to application development teams, recommending and implementing solutions to functional and application problems.
- Experience in providing program planning, evaluation, research and analysis the use of technology.
- Experience and knowledge of principles and methods to identify, analyze, specify, design, and manage functional and infrastructure requirements.
ORApplicants may also be considered to have satisfied the minimum qualification requirements for a position if they can present evidence that clearly justifies a high evaluation of their competence, such as one or more of the following:
- Appropriate licensure, registration(s), certification(s);
OR- A substantial record of experience, achievement, and publications that demonstrates eminence in the appropriate profession/technical field.
Applicants can qualify fully on the basis of licensure, certification, registration, or special training as an alternative to experience.
Applicants must provide copies of all such documentation when submitting an application.
If applicable, credit will be given for any acceptable experience, including paid and unpaid, as well training or non-formal experience. To receive proper credit, you must show the actual time (such as number of hours worked per week) spent on the activities.
EducationONLY if education is a requirement/substitution for specialized experience, applicant MUST upload legible transcripts as verification of educational requirement. Transcripts MUST be uploaded and electronically linked from USAJOBS at the time you apply and MUST include identifying information to include School Name, Student Name, Degree and Date Awarded (if applicable). All academic degrees and coursework must be completed at a college or university that has obtained accreditation or pre-accreditation status from an accrediting body recognized by the U.S. Department of Education. For a list of schools that meet this criteria, Click Here.
Foreign Education: For information regarding foreign education requirements, please see Foreign Diploma and Credit Recognition at the U.S. Department of Education website: Recognition of Foreign Qualifications.
Additional informationIn accordance with 5 U.S.C. 3307, a maximum entry age of 36 has been established for original appointment to a position in a Bureau of Prisons institution.
If you are above the maximum entry age and have prior federal law enforcement coverage, you
MUST submit an SF-50 to verify prior coverage.
The representative rate for this position is $117,081 per annum ($56.10 per hour).
Special Conditions of Employment Section:Appointment is subject to satisfactory completion of a urinalysis, physical, and background investigation.
All applicants are subject to National Crime Information Center (NCIC) and credit checks.
All applicants not currently working in an institution will be required to complete a qualification inquiry regarding convictions of misdemeanor crimes of domestic violence in order to be authorized to carry a firearm.
Successful completion of the "Introduction to Correctional Techniques," three-week training course at Glynco, Georgia is required.
The addresses listed on the USAJOBS account/resume must be the primary residence at the time of application. You may be required to provide proof of residence.
Additional selections may be made if vacancies occur within the life of the certificate.
Although competitive and non-competitive applications are being accepted, the selecting official may elect to have only one group reviewed.
SALARY RANGE:Salary reflected on this vacancy announcement is for the "Rest of the U.S."; however, the selectee's salary may be higher based on the worksite/duty station of the appointee. See Salary Tables for your location.
Duty location to be determined after selection at one of the following locations:FCC Coleman, FL
FCC Butner, NC
FCI El Reno, OK
FCC Terre Haute, IN
FCI Schuykill, PA
FCC Victorville, CA
Reasonable Accommodation (RA) Requests:If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. (https://appsupport-usastaffing.opm.gov/hc/en-us/sections/[redacted]5-Reasonable-Accommodation-Information)
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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
BenefitsHelp
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
