Information Technology Services Manager

Salary : $131,289.95 - $175,941.10 Annually
Location : City Hall, Covina, CA
Job Type: Full-Time
Job Number:
Department: Administration
Opening Date: 11/05/2026
Closing Date: 11/25/2026 6:00 PM Pacific

DESCRIPTION
The City of Covina is accepting applications for the position of Information Technology Services Manager in the Administration Department.
DEFINITION:

Under administrative direction, plans, manages, oversees, and directs the operations and services of the Information Technology Division, including information technology strategy, governance, cybersecurity, infrastructure, enterprise applications, GIS, and technology services delivered by City staff and contracted service providers; manages the City's managed information technology services contract and other technology vendor relationships; develops and administers the Division budget; serves as a technical resource and advisor on information technology matters for the City Council, City Manager, and City departments; performs other related duties as required.
DISTINGUISHING CHARACTERISTICS:
The Information Technology Services Manager is the administrative management level class responsible for the overall planning, organizing and administration of the City's Information Technology Division. The incumbent is expected to perform the full scope of assigned duties. This classification is distinguished from the next higher classification of Assistant City Manager in that the latter has overall responsibility for assisting in the administration of all City Departments and operations.
SUPERVISION RECEIVED/EXERCISED:
Receives administrative direction from the Assistant City Manager. Exercises direct and indirect supervision over assigned staff. Oversee the work of contracted service providers, consultants, and vendors.

ESSENTIAL FUNCTIONS
(include but are not limited to the following)

• Accepts management responsibility for all of the City's information technology activities and services, including network and infrastructure, cybersecurity, enterprise applications, telecommunications, GIS, websites and digital services, and user support delivered by City staff and contracted providers.
• Develops, implements and maintains the Information Technology Division's goals, objectives, policies and priorities for appropriate service areas; develops and maintains a multi-year information technology strategic plan and technology roadmap; ensures that established goals and priorities are achieved.
• Plans, directs, assigns, and coordinates the Information Technology Division's work plan through appropriate Division staff and contracted service providers; reviews and evaluates work methods and procedures; identifies and resolves problems and/or issues.
• Administers the City's managed information technology services contract and other technology service agreements; defines scope, monitors service levels and deliverables, conducts regular service reviews, approves invoices, manages change requests and escalations, and recommends renewals, amendments, or termination; evaluates contractor performance in conformance with established objectives.
• Leads the selection and procurement of technology vendors, products, and services consistent with City purchasing policy, including the use of cooperative purchasing agreements; develops requirements, scopes of work, and evaluation criteria; evaluates vendor proposals, change orders, and cost estimates for technical merit and reasonableness; maintains an inventory of technology contracts and renewal dates; ensures appropriate separation of duties among technology vendors.
• Directs the City's cybersecurity and technology risk management program across all City departments, including the Police Department, using recognized frameworks such as the NIST Cybersecurity Framework and CIS Critical Security Controls; develops and maintains information technology security, acceptable use, and artificial intelligence governance policies; oversees incident response, disaster recovery, and business continuity planning.
• Ensures that information technology systems, staff, and vendors under the Division's management meet FBI CJIS Security Policy and California Department of Justice CLETS requirements, in coordination with the Police Department's designated Local Agency Security Officer and Terminal Agency Coordinator; directs technology support for public safety systems in coordination with the Police Department.
• Manages and coordinates the development of the Information Technology Division's budget, including personnel, operating, contract services, lifecycle replacement, and capital expenditures; prepares business cases and cost analyses for technology investments; monitors and approves expenditures; makes adjustments to the budget as necessary; identifies and pursues grant funding opportunities.
• Reviews and evaluates service delivery methods and systems, including in-house and contracted services, administrative and support systems, and internal relationships; establishes and reports service levels and performance measures; identifies opportunities for improvement and implements changes to standard operating procedures to enhance services.
• Works with department directors and managers to understand departmental operations and technology needs; builds consensus on citywide technology priorities; establishes service expectations and communicates regularly on service performance, project status, and planned changes; establishes and maintains a customer service orientation within the Division.
• Manages the information technology project portfolio and complex technology projects, ensuring projects meet scope, schedule, budget, and security requirements; leads organizational change associated with new technologies, including communication, training, and user adoption.
• Oversees the City's Geographic Information Systems (GIS) program, including supervision of GIS staff; coordinates GIS data, applications, and services with City departments and outside agencies; ensures GIS systems are integrated with enterprise systems and meet City security standards.
• Selects, trains, motivates, and evaluates Division personnel; establishes staff goals and monitors progress; identifies and resolves staff deficiencies; recommends salary increases; executes disciplinary action and recommends termination procedures; supports succession planning and knowledge continuity for critical systems.
• Provides assistance to the City Council, City Manager, and all City staff; serves as a technical resource; prepares staff reports, correspondence, and presentations, and makes recommendations to the City Manager and/or Assistant City Manager.
• Coordinates with the City Clerk on electronic records retention and public records requests; ensures the City's websites and digital services meet applicable security, privacy, and accessibility requirements.
• Attends and participates in professional and community meetings; stays current on issues, trends, and regulatory requirements relative to information technology and cybersecurity; supports the City's emergency preparedness and response by coordinating technology needs during emergencies and Emergency Operations Center activations; when necessary, may perform or assist with advanced technical work to support operations or resolve critical issues.
• Establishes positive working relationships with representatives of community organizations, state/local agencies and associations, City management and staff, vendors, and the public.

PHYSICAL, MENTAL AND ENVIRONMENTAL WORKING CONDITIONS:

Physical
Position requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting, and stooping in the performance of daily activities. The position also requires grasping, repetitive hand movement and fine coordination in preparing statistical reports and data using a computer keyboard. Additionally, the position requires near and far vision in reading written reports and work-related documents. Acute hearing is required when providing phone and personal service. The nature of the work also requires incumbent to drive an automobile. The need to lift, drag and push files, paper, documents and equipment weighing up to 25 pounds also is required.

Mental

Operations require almost continuous attention. Incumbents are required to use written and oral communication skills, read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; observe and interpret situations; learn and apply new information or new skills; perform highly detailed work on multiple, concurrent tasks; work under deadlines with constant interruptions; and interact with City management, staff, the public and others encountered in the course of work.

Environmental

Work is generally performed in a standard office setting, with occasional work in server rooms, network closets, and other City facilities. Environment is generally indoors and clean, with limited exposure to dust, fumes, odors or noise. Work schedule may include evenings and weekends, and the incumbent may be required to respond after hours to significant technology incidents.

Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations.

MINIMUM QUALIFICATIONS
(The following are minimal qualifications necessary for entry into the classification.)

Education and/or Experience:

Any combination of education and experience that has provided the knowledge, skills and abilities necessary for an Information Technology Services Manager.

A typical way of obtaining the required qualifications is to possess the equivalent of five years of increasingly responsible information technology experience, including two years in a supervisory or management capacity with responsibility for staff, budget, and the administration of technology vendor, managed services, or outsourced service contracts, and a bachelor's degree in information technology, computer science, management information systems, business or public administration, or a closely related field. Public sector experience, a master's degree in public administration, business administration, or information technology management, and professional certifications such as CISSP, CISM, PMP, ITIL, or CGCIO are highly desirable.
License/Certificate:

• Possession of, or ability to obtain and maintain, a valid Class C California driver's license.
• Must successfully pass a fingerprint-based criminal history background check and meet the personnel security requirements of the FBI CJIS Security Policy and the California Department of Justice.

KNOWLEDGE/ABILITIES/SKILLS

(The following are a representative sample of the KAS's necessary to perform essential duties of the position.)
Knowledge of:

Principles and practices of information technology management, including strategic planning, governance, project management, and IT service management; principles and practices of contract administration, service level management, and vendor performance management; public procurement practices, including cooperative purchasing agreements; principles and practices of budget administration, cost analysis, and business case development; cybersecurity principles and frameworks, including the NIST Cybersecurity Framework, CIS Critical Security Controls, and the FBI CJIS Security Policy; network, cloud, identity, enterprise application, and communications technologies, with sufficient technical depth to evaluate vendor recommendations and work products; principles and applications of geographic information systems; disaster recovery and business continuity planning; applicable federal, state and local laws, codes and regulations, including those related to public records, records retention, privacy, and accessibility; methods and techniques of supervision, training and motivation; basic principles of mathematics; methods and techniques of scheduling work assignments; standard office procedures, practices and equipment; modern office practices, methods and equipment, including a computer and applicable software; methods and techniques for record keeping and report preparation and writing; proper English, spelling and grammar; occupational hazards and standard safety practices.
Ability to:

Plan, direct, manage, assign, and coordinate the work of the Information Technology Division; develop and administer sound Division goals, objectives, policies and methods for evaluating achievement and performance levels; negotiate, administer, and enforce service contracts and hold vendors accountable to contract terms; develop and administer the Division budget and prepare business cases and cost analyses; build effective working relationships with department directors and build consensus on technology priorities; communicate technical matters clearly to non-technical audiences; prepare and present clear and concise reports to executive leadership and City Council; plan, organize, train, evaluate and direct work of assigned staff; perform mathematical calculations quickly and accurately; interpret, explain and apply applicable laws, codes and regulations; read, interpret and record data accurately; organize, prioritize and follow-up on work assignments; work independently and as part of a team; make sound decisions within established guidelines; analyze a complex issue, and develop and implement an appropriate response; follow written and oral directions; observe safety principles and work in a safe manner; communicate clearly and concisely, both orally and in writing; establish and maintain effective working relationships.
Skill to:

Operate an office computer and a variety of word processing, spreadsheet, presentation, and project management software applications.
ADDITIONAL INFORMATION
IMPORTANT APPLICATION INFORMATION AND INSTRUCTIONS

APPLY IMMEDIATELY!

The deadline to apply is 6:00pm on Wednesday, November 25, 2026.

Interviews for this position are tentatively scheduled for the week of