Information Technology & Operations Specialist

Information Technology & Operations Specialist

The Marlin Alliance, Inc. is seekinga talented and experienced Information Technology & Operations Specialist to provide onsite administrative, operational, Assistant Contract Technical Representative (ACTR), IT, and facilities support in San Diego, California. This position supports the Business Finance and Operations Directorate and Front Office through coordination of daily operations, administrative actions, onboarding, account support, facilities requests, asset accountability, and classified and unclassified communications support. The position also provides ACTR-related support through tracking actions, maintaining records, and assisting with contract administration processes. The ideal candidate is organized, proactive, technically capable, and able to support mission requirements in a dynamic environment.

Location:

• San Diego, CA
• Hybrid - NAVWAR

Citizenship and Clearance requirements:

• US Citizenship is required
• No Dual Citizenship
• Active Secret clearance required

Primary Duties and Responsibilities:

The responsibilities of the Operations Specialist include, but are not limited to, the following:

Administrative & Operational Support (40%):
• Provide direct administrative and operational support to the Business Finance and Operations Directorate and Front Office.
• Coordinate meetings, calendars, agendas, briefing materials, meeting minutes, and action item tracking.
• Support internal events, All Hands, training events, and other command functions, including setup, execution, and post-event recovery.
• Maintain personnel trackers, recurring reports, office records, and administrative documentation to support leadership visibility and continuity.
• Assist with drafting, routing, and staffing internal correspondence, taskers, and information requests.
• Support distinguished visitor and protocol activities, including scheduling, reception, transportation coordination, and visit execution.
• Support onboarding and in-processing activities, including CAC coordination, badge access support, account setup coordination, and PKI certificate publishing to Outlook.

ACTR & Facilities Support (60%):
• Provide ACTR support in accordance with organizational processes and assigned contract administration responsibilities.
• Track contract actions, deliverables, suspense dates, status updates, and supporting documentation.
• Maintain ACTR files, correspondence, trackers, and records to support oversight, audit readiness, and continuity.
• Coordinate with internal stakeholders to collect inputs, monitor task completion, and support timely responses to contract and program requirements.
• Assist with preparing summaries, status updates, meeting notes, and documentation in support of program execution and leadership review.
• Provide Tier 1 support for routine IT and administrative issues and coordinate escalation when needed.
• Assist with account management, access support, and other user administration tasks for classified and unclassified environments, as assigned.
• Support Trusted Agent and PKI-related administrative processes, as applicable to the position.
• Assist with setup, troubleshooting, and sustainment of secure and unclassified video teleconferencing and communications systems.
• Conduct recurring checks of designated SIPR and NIPR workstations to support system updates, software maintenance, and operational readiness.
• Maintain accountability for IT assets and assist with reconciliation of physical inventory against system records.
• Submit, track, and coordinate facility service requests, including technician escort support and user notifications.
• Assist with property disposition actions and DRMO runs as required.

Education & Experience:
• 2 or more years of experience in administrative, operations support, customer service, office management, IT support, or a related field.
• U.S. citizenship.
• Ability to obtain and maintain a Secret Department of Defense clearance.
• Experience using Microsoft Office applications, including Word, Excel, PowerPoint, and SharePoint, or the ability to quickly learn comparable systems.
• Ability to manage multiple priorities with limited supervision in a fast-paced environment.
• Strong written and verbal communication skills.
• Working knowledge of standard computer hardware and peripherals, with the ability to troubleshoot and resolve routine end-user issues and escalate non-routine problems to the appropriate help desk or technical support provider.
• Ability to handle sensitive information with discretion and sound judgment.

Desired:
• Associate degree or higher in business, information technology, cybersecurity, or a related field.
• Experience providing Tier 1 or Tier 2 IT support in a military, government, or similarly structured environment.
• Experience with account management, access control, Active Directory, or user administration processes.
• Experience supporting NIPR/SIPR or other secure and unclassified communications environments.Experience with PKI certificate support, Trusted Agent functions, or identity/access support processes.
• Experience supporting system audits, compliance reviews, or cybersecurity readiness activities.
• Experience maintaining equipment accountability, inventory records, or configuration-related documentation. • Experience coordinating logistics, personnel support, or cross-functional administrative actions.
• Familiarity with IT service management practices and cybersecurity frameworks such as ITIL, NIST, or RMF. • Relevant certifications such as CompTIA Security+, A+, Network+, Project+, Linux Essentials, or Cisco CCNA.

Skills & Proficiencies:
• Professionalism, discretion, and sound judgment
• Strong organization and attention to detail
• Effective written and verbal communication
• Customer service and stakeholder support
• Initiative, adaptability, and follow-through
• Analytical problem-solving and troubleshooting
• Ability to coordinate across multiple teams and priorities
• Ability to learn new systems, processes, and tools quickly

Work Environment and Mental/Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Typical office environment with no unusual hazards.
• The noise level in the work environment is usually moderate.
• Constant sitting while using the computer terminal.
• Constant use of sight abilities while reviewing documents.
• Constant use of speech/hearing abilities for communication.
• Occasional reaching, stooping, kneeling, or crouching may be required.
• Occasional lifting up to 20 pounds.
• Constant use of mental alertness.
• Frequent work under deadlines.

Job Classification:
Associate I
$70,000 - $100,000

Disclaimer:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

This document does not create an employment contract, implied or otherwise, other than an "at-will" relationship.