Job Summary -
The NOC Operator will be responsible for monitoring critical network elements and engaging in proactive network systems monitoring. Further responsibilities will include operation of the IBM I-Series including Job Monitoring, ASP usage, Printing, disk utilization, Backups, Restores, Operator Messages, troubleshooting and communicating all problems that may arise within the collaborative IT organization. Meeting daily schedules for the company is an essential part of this position. Some Application and End-User Support.
Job Detail -- Monitor and troubleshoot the network
- Monitor network hardware to ensure the proper operations of routers, switches, firewalls, and remote technologies
- Monitor automated jobs and resolve/report failures
- Monitor business critical applications and resolve/report failures
- Monitor automated and end user incident and outage reporting
- Document all incoming calls and record the technical issues addressed in each call. Maintain logs of resolutions, communicate about ongoing problems, and use a ticketing system to update information regarding the progress of each call
- Create reports on key metrics as requested
- Run daily, weekly, and monthly I-Series Jobs, PeopleSoft, Automic, and ABS
- Provide direct customer support when required
- Maintain and update documentation for NOC Procedures
The estimated salary for this position ranges from $68,000 - $94,000 yearly. Actual compensation will vary based on factors including but not limited to the candidate's skills, experience, and qualifications. Geographic differentials may also apply depending on the position's location. There is no application deadline for this role; recruitment will remain open until the position is filled.
Requirements -- 3+ years working in an office environment
- 3+ years working in a NOC/Operations or Service desk environment
- Familiarity with networking technology - understanding how networking technologies work
- Communication skills - Strong written, verbal, and interpersonal skills
- Computer skills - must have knowledge of computer systems and how to use them
- Must have experience with Microsoft Office products
- Must be flexible to work 1st, 2nd, or 3rd shift to fill in when requested
- Bachelor's Degree in Computer Science or related field preferred
