Salary: $105,126.00 Annually
Location : 1340 Poydras Street, Suite 900, New Orleans, LA
Job Type: Probationary
Job Number: 11690/0178PCS
Department: Sewerage and Water Board
Opening Date: 11/06/2026
Closing Date: 11/20/2026 5:00 PM Central
Kind of Work Supervisory, technical, and administrative work coordinating, implementing, and managing the SWBNO end-user technology program, including desktop support, endpoint management, and audio-visual and conferencing services. This classification is responsible for setting service standards, managing the PC Support team, and ensuring reliable technology support across SWBNO's administrative and operational facilities; and related work as required.
Minimum Qualifications 1. Bachelor's Degree* in Computer Science, Information Technology, Information Systems, or a related field from an accredited college or university and six (6) years of progressively responsible experience in the management, design, or delivery of end-user technology support services, including two (2) years of supervisory experience.
OR2. Associate's Degree* in Computer Science, Information Technology, Information Systems, or a related field from an accredited college or university and eight (8) years of progressively responsible experience in desktop support, endpoint administration, or end-user technology support, including two (2) years of supervisory experience.
OR3. High School Diploma or GED* from an accredited institution and ten (10) years of progressively responsible experience in desktop support, endpoint administration, or end-user technology support, including two (2) years of experience in a lead, coordination, or supervisory capacity.
NOTE: A CompTIA Network+ or Security+ certification, or a Microsoft Certified: Endpoint Administrator Associate certification, may substitute for one (1) year of the required non-supervisory experience.
* Prior to appointment, the hiring agency is required to verify education and certifications claimed by the applicant to qualify for this classification. If selected for hire, applicants must provide original documents of their qualifying credentials to the hiring agency prior to their start date in this job classification. NOTE:Domicile requirements are currently waived for the purpose of application**. Residency requirements are waived for all Sewerage and Water Board of New Orleans positions vacant and advertised for at least 90 days. Employees hired under this waiver remain exempt from the city's residency requirement for the duration of their employment at the Sewerage and Water Board. (La R.S. 33:4076). **Additional exceptions to the domicile requirement may be made on a case-by-case basis. We encourage you to apply for this position and discuss your need for a domicile exception during the interview process.
Kind of Examination A rating of training and experience, weighted 100%. All related previous experience will be considered for qualification purposes, however credit on the rating of training and experience will only be given for experience gained within the last ten (10) years.
This is an original entrance examination.
Employment with the City of New Orleans brings many great benefits. Want work-life balance?- 14 paid holidays in 2026.
- 13 paid vacation days per year including during your first year of employment. Additional bonus vacation days the longer you are employed.
- 13 paid sick days per year including during your first year of employment. Additional bonus sick days the longer you are employed.
- Use or lose your days, off? Not here! You can roll an unlimited number of unused sick days and up to 45 unused vacation days to the next year.
- We pay you for unused vacation and sick days when you leave City government.
- Depending on your job, your department may also offer remote work, flexible schedules, and/or shift work.
Thinking of starting a family or adding to your family? - We offer 12 weeks of paid time off for bonding with a newborn, adopted, or fostered child. This is in addition to your sick and vacation leave. Full-time employees with one year of service qualify for this program.
Need insurance for you and/or your family? - We offer healthcare plans as low as $60.31 biweekly for individual employees. Our plan covers medical, prescription drugs, dental, and vision. Hate going to the doctor's office? It also includes access to telemedicine. Plan members can also opt to cover their children, spouses and same or opposite sex registered domestic partners.
- We also offer a Flexible Spending Account that can reduce taxes for employees by allowing for pre-tax contributions for healthcare, childcare, and commuter costs.
- A completely free $25,000 life insurance policy is also available for all full-time employees.
Have student loan debt? - The City of New Orleans is a qualified employer under the federal Public Service Loan Forgiveness Program (PSLF).
Are you part of the FIRE (Financially Independent/Retire Early) movement? Don't want to work foreve 
