Information Technology Manager

Information Technology Manager

FLSA Classification: Exempt

Reports To: Chief Operating Officer

Origin Date: 10/01/2026

Job Summary/Objective:

The Information Technology (IT) Manager is responsible for managing and supporting the technology infrastructure, systems, cybersecurity, and IT/electronic health record (EHR) operations of a Federally Qualified Health Center. This position ensures that technology systems are secure, reliable, compliant, and available to support high-quality patient care and efficient business operations. The IT Manager provides hands-on technical leadership while coordinating daily IT support, managing technology vendors and projects, overseeing IT personnel, and supporting the organization's cybersecurity and regulatory compliance efforts. The position works collaboratively with leadership, clinical and administrative departments, and external service providers to align technology resources with organizational priorities.

Protected Health Information Requirements/Access:

• This position will require the use or disclosure of protected health Information.
• This position will use the Treatment and Health Care Operations classes of protected health information.
• Restrictions on the protected health information for this position will follow the Privacy Policies of Peoples Community Health Clinic, Inc.
• Use or disclosure of protected health information not routinely available to this position will follow procedures assessed by or directed by management.
• Patient Records - Yes Medical Information System - Yes

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

IT Infrastructure & Operations

• Manage the organization's network, servers, workstations, printers, telecommunications, internet connectivity, and other IT infrastructure.
• Administer Microsoft 365, email, cloud services, user accounts, and related technology platforms.
• Oversee hardware and software deployment, configuration, maintenance, and lifecycle management.
• Monitor system performance and proactively identify and resolve technology issues.
• Maintain accurate IT asset inventory and technology documentation.
• Coordinate system upgrades, maintenance, and planned downtime.
• Manage data backup, restoration, disaster recovery, and business continuity procedures.

Healthcare Technology & Clinical Systems

• Support the organization's (EHR) and other clinical applications.
• Coordinate technology support for clinical, dental, behavioral health, pharmacy, laboratory, and administrative operations as applicable.
• Work with clinical leadership to ensure technology supports patient care workflows.
• Participate in implementation and optimization of healthcare information systems.
• Help ensure the availability and integrity of systems essential to patient care.

Cybersecurity, HIPAA & Compliance

• Implement and maintain IT security policies, procedures, and technical safeguards in accordance with organizational requirements.
• Coordinate with the designated Privacy Officer, COO, and other organizational leaders to support HIPAA/HITECH compliance.
• Manage user access, authentication, permissions, endpoint security, and other security controls in accordance with approved policies.
• Monitor cybersecurity threats, vulnerabilities, and potential incidents; coordinate timely investigation, containment, remediation, and documentation.
• Support periodic security risk assessments and maintain a documented remediation plan in coordination with organizational leadership and qualified external partners as needed
• Maintain appropriate safeguards for protected health information (PHI) and other confidential information.
• Coordinate cybersecurity awareness training and guidance for employees.
• Support security audits, assessments, and compliance reviews with leadership and external partners.
• Escalate suspected or confirmed security incidents promptly in accordance with organizational incident-response and reporting procedures.

IT Support & Help Desk

• Oversee day-to-day IT/EHR support.
• Establish effective processes for receiving, prioritizing, tracking, and resolving support requests.
• Provide hands-on technical support for complex or escalated issues.
• Maintain appropriate service-level expectations for IT support.
• Identify recurring technical issues and implement solutions to improve reliability and user experience.
• Provide technology onboarding and offboarding support for employees.
• Ensure appropriate access is promptly established, modified, and terminated based on employment status and job responsibilities.

Leadership & Vendor Management

• Supervise, coordinate, or provide direction to IT staff and external technology service providers.
• Establish priorities and ensure IT resources are aligned with organizational needs.
• Manage relationships with EHR, telecommunications, internet, hardware, software, cybersecurity, and managed-service vendors.
• Evaluate vendor performance and assist with contract negotiations and renewals.
• Coordinate with external IT consultants and managed service providers when appropriate.

IT Planning & Projects

• Develop and maintain an annual IT operational plan.
• Lead or coordinate technology projects, including system implementations, upgrades, migrations, and integrations.
• Evaluate new technologies and make recommendations based on security, functionality, cost, and organizational needs.
• Work with department managers to identify technology needs and improve operational efficiency.
• Develop project timelines, priorities, and implementation plans.
• Communicate technology projects, risks, and expected impacts to leadership.

Administrative and General Support

• Supports a service-oriented atmosphere in accordance with PCHC mission and philosophy, policies, and procedures.
• Maintains a safe working environment and practices safe working habits.
• Assists in control of Peoples Community Health Clinic's resources.

Competencies:

• Strong technical and professional expertise as it relates to the essential functions
• Exhibits exemplary problem solving and decision-making skills
• Self-motivated to develop and maintain own competence as it pertains to the position.
• Skilled in planning, organizing, adaptability, attentiveness to detail and flexibility of assignment.

• Excellent organizational, time management, and project coordination skills.

• Strong communication skills, including listening, speaking, writing, and reading comprehension.
• Skilled in working in a collaborative and team environment
• Demonstrates strong leadership skills and promotes a culture of excellence.

• Aligns technology priorities with the health center's mission and strategic objectives.
• Ability to change and adjust to new, different, or changing requirements by remaining effective under pressure, being open to new ideas, and successfully shifting priorities and tasks.
• Demonstrates integrity, confidentiality, and accountability in all professional actions.

Supervisory Responsibilities:

• Provides direct supervision for Information Technology/EHR support staff.
• Recruits, interviews, hires, and trains new staff.
• Provides constructive and timely performance evaluations to ensure high standards of performance and professionalism.
• Promote a culture of accountability, collaboration, and continuous learning.
• Handles discipline and termination of employees in accordance with company policy.

Patient Population:

• Not Applicable

Work Environment/Personal Protective Equipment:

This position operates in a professional office environment and is not required to wear PPE to perform the essential functions of the position.

Physical Demands:

This position requires frequent alternate sitting and standing (34% - 66% of shift); occasional lifting up to 20 lbs. and carrying up to 20 lbs. (1% - 33% of shift); occasional pushing/pulling 1 lb. to 20 lbs. (1% - 33% of shift); frequent finger dexterity and use of hands/arms for repetitive movement (34% - 66% of shift); occasional driving.

Position Type/Expected Hours of Work:

This is a full-time position. Typical work hours and days are between Monday and Friday, 8:00 a.m. to 5:00 p.m. and some flexibility of hours is allowed. Responsibilities occasionally may require irregular hours as deemed necessary. This may include an occasional adjusted work schedule, long days, early morning or late evening hours, and weekends. The employee must work a minimum of 40.0 hours each week to maintain full-time status.

Travel:

Occasional travel and driving are expected for this position.

Required Education and Experience:

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field; equivalent professional experience may be considered.
• Minimum of 5 years of IT experience.

• Working knowledge of networking, Microsoft 365, Windows environments, endpoint management, cybersecurity and incident response, and cloud technologies.
• Experience with HIPAA and healthcare information security requirements.

Preferred Experience:

• Experience supporting an EHR system.
• Experience with cybersecurity risk assessments and incident response.
• Previous experience supervising IT personnel

Licensure:

None

Other Duties:

The statements contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements as individuals may perform other duties as assigned.