Information Technology Generalist Administrator 2

Salary: $89,996.00 - $136,842.00 Annually
Location : Dauphin County, PA
Job Type: Civil Service Permanent Full-Time
Job Number:
Department: Executive Offices
Division: EX OA Entrprs Tchlgy Srvs Off
Opening Date: 10/08/2026
Closing Date: 10/21/2026 11:59 PM Eastern
Job Code: 01545
Position Number: 50355120
Union: Non-Union
Bargaining Unit: A3
Pay Group: ST10
Bureau / Division Code: 00812800
Bureau / Division: EX OA Entrprs Tchlgy Srvs Off
Worksite Address: 400 North Street
City: Harrisburg, Pennsylvania
Zip Code: 17120
Contact Name: Matthew Zyroll
Contact Phone: 717.836.3503
Contact Email: mzyroll@pa.gov

THE POSITION

The Information Technology Generalist Administrator 2 position with the Infrastructure and Economic Development Delivery Center offers a chance to lead vital technology services. You will have the opportunity to help guide teams that support daily operations across agencies. This role encourages creative problem solving and strong leadership. Join a mission driven environment where your expertise supports statewide progress.
DESCRIPTION OF WORK
This position leads major information technology (IT) service management functions that support technology operations across multiple agencies. It guides planning, performance, and strategic improvement of systems that keep services running efficiently. As an Information Technology Generalist Administrator 2, you will perform the following duties:

• Service Management: Oversee end user support, asset management, and change management activities across the Delivery Center
• Process Leadership: Design and improve IT service management (ITSM) frameworks and ensure alignment with IT Infrastructure Library (ITIL) standards and policy requirements
• Strategic Guidance: Advise executives on emerging technologies, system impacts, and risks related to service operations
• Project Oversight: Direct complex IT initiatives that involve cross agency coordination and multiple technical domains
• Technical Evaluation: Assess new tools, conduct feasibility reviews, and prepare recommendations for technology upgrades
• Operational Coordination: Manage communication, documentation, and standards for IT services and support functions

Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time, up to 2 days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as an Information Technology Generalist Administrator 1, Senior Applications Developer, Database Administrator 1, Data Administrator 1, Information Security Specialist 2, or Network Administrator 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Six years of information technology experience that includes three years of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services; or
• Four years of information technology experience that includes three years of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services, and an associate's degree in any information technology field; or
• Two years of technical information technology experience in applications development or applications maintenance, network operation or network maintenance, web site development or web site design, database maintenance or database development, data analysis and data model development, administration of information technology security programs, or other information technology support/administration services, and a bachelor's degree in any information technology field; or
• An equivalent combination of experience and training.

Other Requirements:

• This particular position also requires two or more years of full-time professional experience using BMC Remedy/Helix IT Service Management platform to support IT services including Incident Management, Change Management, Service Request Management , Asset Management, and reporting.
• This particular position also requires one or more years of full-time professional experience using Service Now IT Service management platform to support IT services including Incident Management, Change Management, Service Request Management, Asset Management, and reporting.
• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Legal Requirements:

• You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.

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See the total value of your benefits package by exploring our

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks
Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visit and click on the benefits box.

*Eligibility rules apply.
01

Additional Requirement:Do you possess two or more years of full-time professional experience using BMC Remedy/Helix IT Service Management platform to support IT services including Incident Management, Change Management, Service Request Management , Asset management, and reporting?

• Yes
• No

02

If you indicated YES to the question above, please describe the details of the experience you possess. Please be sure to address the items listed below in your response. The claimed experience must also be provided within the experience section of your application. If you indicated NO to the question above, type N/A in the box below.

1. The name(s) of the employer(s) where you gained this experience
2. The specific duties you performed related to your full-time professional experience using BMC Remedy/Helix IT Service Management platform to support IT services including Incident Management, Change Management, Service Request Management , Asset management, and reporting
3. Your level of responsibility

03

Additional Requirement:Do you possess one or more years of full-time professional experience using Service Now IT Service management platform to support IT services including Incident Management, Change Management, Service Request Management, Asset management, and reporting?

• Yes
• No

04

If you indicated YES to the question above, please describe the details of the experience you possess. Please be sure to address the items listed below in your response. The claimed experience must also be provided within the experience section of your application. If you indicated NO to the question above, type N/A in the box below.

1. The name(s) of the employer(s) where you gained this experience
2. The specific duties you performed related to your full-time professional experience using Service Now IT Service management platform to support IT services including Incident Management, Change Management, Service Request Management, Asset management, and reporting
3. Your level of responsibility

05

Have you been employed by the Commonwealth of Pennsylvania as a(n) Information Technology Generalist Administrator 1, Senior Applications Developer, Database Administrator 1, Data Administrator 1, Information Security Specialist 2, or Network Administrator 1 for one or more years full-time?

• Yes
• No

06

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligib