HOW YOU'LL ADVANCE OUR MISSION | POSITION OVERVIEWThe
Information Technology Coordinator handles day-to-day technology operations for the organization, interacting with staff and vendor partners to ensure our technical resources are secure, reliable, and available. This is a hands-on operational role spanning infrastructure, cybersecurity, vendor management, project delivery, and business continuity, with regular input into technology strategy alongside the CTO.
YOUR UNIQUE IMPACT | ROLES & RESPONSIBILITIESTechnology Planning- Assist CTO in aligning technology strategy with the Foundation's overall business vision, strategy, and objectives.
- Define key performance measures for technology, and track and report results to CTO.
- Drive development of, and compliance with, key information systems policies and procedures.
Infrastructure & Operations- Ensure all information systems, spanning public cloud, private cloud, and on-premises environments, operate reliably and securely.
- Administer core platforms including Windows Active Directory, Entra, Microsoft 365, Azure, Teams telephony, and the Foundation's line-of-business applications (financial, CRM, grantmaking etc.).
- Oversee core database maintenance and plan proactively for upgrades.
- Own daily on-site technology operations, including audio-visual systems across offices, galleries, and conference rooms; set vendor performance objectives and assess results.
Cybersecurity & Risk Management- Monitor network and systems security continuously, and remediate issues as they arise.
- Maintain a disaster recovery plan and capabilities aligned with the organization's business continuity
- Act as a technology resource for the physical security team, cross-training with building maintenance as needed.
Team Leadership & Support- Directly supervise internal help desk staff and monitor contracted vendor help desk to ensure support requests meet service level agreements; report activity and response-time metrics to IT leadership.
- Provide technology training and day-to-day technical support to staff across the organization.
Vendor & Contract Management- Evaluate vendor performance against SLAs and contracted deliverables, tracking milestones and resolving obstacles to keep technology projects on schedule.
- Identify and engage specialized vendor support as needed, including security systems, A/V, telecom, and network engineering.
Project & Process Oversight- Lead technology projects and programs to meet business objectives and timelines; serve as technical lead when needed.
- Define and manage user testing and approval processes for all production changes to the technology environment.
- Own the ongoing management, maintenance, and review of business processes utilized by the Foundation, including at least an annual review of designated processes to confirm accuracy and identify improvement opportunities.
- Research and recommend IT applications, equipment, and supplies that support current and future business needs.
Requirements
WHAT YOU'LL NEED FOR SUCCESS: QUALIFICATIONSIdeal Background: 5+ years leading diverse aspects of an organization's information technology environment, with demonstrated experience in infrastructure technologies, project management, quality assurance, and application lifecycle management.
Minimum Qualifications:Ideal Background: 5+ years leading diverse aspects of an organization's information technology environment, with demonstrated experience in infrastructure technologies, project management, quality assurance, and application lifecycle management.
Minimum Qualifications:- Bachelor's degree in Engineering, Computer Science, or equivalent practical experience.
- Ability to perform the essential functions of the role, including sustained focus over extended periods and the ability to move between worksites and workstations as needed.
Core Competencies:- Strategic Thinking
- Operational Excellence
- Cybersecurity & Risk Awareness
- Vendor & Contract Management
- Change Management
- Team Leadership & Development
- Communication & Cross-Functional Collaboration
- Mission Alignment
- business needs.
Salary Description
$80,000+/year depending on experience
