Information Systems Technician

The Information Systems Technician plays an important role in supporting the technology and systems that keep Alpine Aerotech's operations connected, secure, and running efficiently.

This position is responsible for supporting, maintaining, and administering the organization's IT infrastructure, including virtual environments, servers, network infrastructure, desktop and mobile systems, Microsoft 365 services, ERP and business applications, and related technology.

Working across a broad range of systems, the Information Systems Technician provides responsive technical support to end users while helping maintain the reliability, performance, and security of our technology environment. This role is well suited to someone who enjoys solving problems, learning new systems, and working with a diverse range of technologies.

Systems & Virtual Infrastructure

• Administer, maintain, and monitor virtual server environments and associated infrastructure.
• Support Windows Server operating systems, Active Directory, Group Policy, DNS, DHCP, and related services.
• Assist with server deployment, configuration, patching, upgrades, and ongoing maintenance.
• Monitor system performance and availability and assist with troubleshooting infrastructure issues.

Network Infrastructure

• Support and maintain LAN, WAN, wireless, and remote-access infrastructure.
• Configure and troubleshoot switches, VLANs, network connectivity, and related network services.
• Assist with firewall, VPN, and network security administration.
• Monitor network availability and performance and assist in resolving connectivity issues.

Desktop & End-User Support

• Deploy, configure, maintain, and troubleshoot Windows workstations, laptops, mobile devices, printers, and peripherals.
• Install, configure, and support software and business applications.
• Diagnose and resolve hardware, software, operating system, and connectivity issues.
• Provide timely, professional, and end-user focused technical support.
• Maintain workstation standards, software deployment processes, patching, and endpoint security.

Microsoft 365 & Cloud Services

• Administer and support Microsoft 365 services, including Exchange Online, Teams, SharePoint, OneDrive, and Entra ID.
• Manage user accounts, groups, licensing, permissions, and access.
• Assist with Microsoft 365 security, Multi-Factor Authentication (MFA), and identity management.
• Troubleshoot Microsoft 365 applications, authentication, and connectivity issues.

ERP & Business Systems

• Provide technical administration and support for Alpine Aerotech's ERP system and other critical business applications.
• Troubleshoot application, database, connectivity, integration, printing, and user-access issues.
• Manage user accounts, permissions, configurations, and application-related security.
• Work with internal departments and external vendors to investigate and resolve system issues.
• Assist with ERP upgrades, testing, implementations, integrations, and system improvements.
• Develop an understanding of business processes to effectively support the systems used throughout the organization.

Continuous Improvement & Security

• Contribute to technology improvements that enhance system reliability, security, efficiency, and the end-user experience.
• Assist with endpoint security, backup systems, access controls, patching, and other IT security practices.
• Identify opportunities to streamline or automate routine IT processes and tasks.
• Maintain accurate technical documentation, system information, and IT procedures.
• Stay current with evolving technologies, cybersecurity practices, and industry best practices.

• Diploma, degree, or certificate in Information Technology, Computer Systems, Network Administration, Computer Science, or a related discipline; or an equivalent combination of education and practical experience.
• Previous experience providing technical support or administering IT systems in a business environment is preferred.
• Experience working with Microsoft Windows desktop and server environments.
• Experience with virtualization, networking, Microsoft 365, and enterprise business applications is considered an asset.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to investigate technical issues, identify root causes, and develop effective solutions.
• Strong organizational and time-management skills with the ability to prioritize multiple service requests and projects.
• Strong attention to detail and a commitment to accurate, high-quality work.
• Ability to work independently while contributing effectively within a collaborative team environment.
• Excellent communication and interpersonal skills with an end-user focused approach to technical support.
• Dependability, adaptability, and sound judgment when working with systems and sensitive information.
• A willingness and ability to continuously learn new technologies, applications, and systems.

Experience or familiarity with some of the following technologies is considered an asset:

• Microsoft Windows 10/11 and Windows Server
• Active Directory and Group Policy
• Microsoft 365 and Microsoft Entra ID
• Exchange Online
• Microsoft Teams, SharePoint, and OneDrive
• Virtualization technologies such as VMware or Hyper-V
• TCP/IP networking, DNS, DHCP, VLANs, switching, and wireless networking
• Firewalls and VPN technologies
• Endpoint management and security solutions
• Backup systems
• ERP and other enterprise business applications
• SQL and relational databases
• PowerShell or other scripting and automation technologies

We know skilled aviation professionals have options. Here's what makes us different:

Flexibility & Work-Life Balance

• Alternative shift options that provide greater flexibility while supporting your well-being and work-life balance.
• A collaborative environment where employees are trusted to take ownership of their work and contribute to the success of the team.

Financial & Career Rewards

• $2,500 signing bonus
• Competitive hourly wage of $35.00 - $45.00, based on experience, qualifications, and demonstrated expertise
• RRSP matching up to 5%
• Paid relocation allowance
• Paid training and professional development
• Pay-for-performance philosophy that recognizes your excellence

Health & Well-Being

• Comprehensive group benefits plan
• Health Spending Account
• Employee & Family Assistance Program (EFAP)
• Sick leave incentive: 10 days per year - any unused time is paid out annually.

Stability & Growth

• Work for a globally respected rotorcraft MRO facility.
• Opportunities to develop technical expertise across multiple helicopter platforms.
• Be part of a team known for quality, safety, and professionalism.
• Build your career alongside experienced aviation professionals who are committed to mentoring and continuous improvement.