Information Systems Specialist - Lead

Salary : $71,368.00 - $92,916.00 Annually
Location : DO - IT Support Services, Madera, CA
Job Type: Permanent
Job Number:
Department: Information Technology & Support Services
Opening Date: 10/09/2026
Closing Date: 10/23/2026 4:00 PM Pacific

Definition
Under direction, the job of Information Systems Specialist - Lead is for the purpose/s of supporting the educational process and will assign, review, and coordinate the work of other Information Systems Specialists and Technicians. Duties include acting as an escalation point for other Information Systems Specialists and Technicians as it relates to help desk support; coordinating teams of Information Systems Specialists and Technicians for the purposes of Information Technology projects; assisting administrators and staff in personal computer related needs; basic scripting and querying in SQL or application layer languages, and serving as a technical liaison or escalation point for technical liaisons in district wide cross-departmental projects. The incumbents in this classification provide the school community with user support for technology hardware and software which directly supports student learning and achievement.

Examples of Duties/Essential Job Functions
The following alphabetical list of functions, duties, and tasks is typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform other closely related or department-specific functions, duties, and tasks from those set forth below to address business needs and changing business practices.

• Collaborates with a variety of internal and external parties (e.g., District personnel, vendors) for the purpose of implementing and/or maintaining services, including large-scale interdepartmental district projects.
• Creates, troubleshoots, and runs queries in SQL or application layer languages; against a variety of data (e.g., student data, personnel data) for providing requested information and/or evaluating the accuracy of the data.
• Leads, assigns, reviews, and coordinates the work of Information Systems Specialists and Technicians by providing technical guidance, coordinating technical and help desk support, and serving as a representative of the team to site administrators, department directors, and other groups.
• Oversees and coordinates projects to ensure completion of all tasks and project milestones.
• Oversees the maintenance of an accurate inventory of electronic devices throughout the District.
• Participates in and assists in the implementation of duties assigned to other levels of the Information Systems Series.
• Participates in educational seminars and meetings for the purpose of maintaining and upgrading job knowledge, skills, and resolutions to safety issues.
• Participates in meetings (e.g., school site, departmental) for the purpose of providing and/or gathering information.
• Prepares a variety of reports regarding the needs, trends, and problems at sites for communicating information to other parties.
• Provides input to the department's supervisor and director regarding staff issues and performance.
• Receives and responds to calls and personal inquiries regarding questions and problems with usage of advanced personal computers and software, input and output of documents, data, and telecommunications to and from computer hardware (examples of software include, but are not limited to, education, industry special programs, accounting systems, word processing, spreadsheets, graphics, desktop publishing, bibliographic research, internet, and electronic mail).
• Responds to a variety of inquiries (e.g., students, teachers, District personnel, Help Desk inquiries) for providing information and technical assistance.
• Responsible for reviewing the District's Help Desk and project management systems to facilitate timely completion of all requests and assigned tasks.
• Supports and trains other team members in the proper procedures and functions of their jobs and provides leadership/mentoring to team members.
• Tests application software for ensuring that product matches defined requirements and expected functionality.
• Trains and participates in the creation of training material for teachers, administrators, staff, etc. for ensuring their ability to use new and/or existing electronic equipment, operating systems, and application software.
• Performs other related duties as assigned for ensuring the efficient and effective functioning of the work unit and the District, including various mandatory District trainings.

KNOWLEDGE, SKILLS, AND ABILITIES

(At time of application)

Knowledge of:

• English language, grammar, spelling, and punctuation
• Oral and written communication skills
• Interpersonal skills using tact, patience, and courtesy
• Document creation and preparation following prescribed formats, and/or present information to others
• Practical problem-solving methods and techniques
• Standard operating procedures for personal computers and related peripheral equipment
• Advanced technical knowledge of computer hardware, software, and electronic components attached or found within including the corresponding terminology
• Cloud-based software as a service platform (G-suite, O365, etc.), Student Information Systems, SSO, and Digital
• Curriculum rostering platforms
• Basic scripting and SQL or application layer queries.
• District organization, operations, policies, objectives, and goals
• Basic project management and leadership skills

Skills and Abilities to:

• Reason at the level of algebra and/or geometry
• Read a variety of manuals and understand/apply the concepts to job assignments.
• Perform multiple, technical tasks with a need to periodically upgrade skills in order to meet changing job conditions
• Adhere to safety practices
• Operate computer equipment and related peripherals
• Plan and manage projects.
• Install and maintain electronic equipment
• Schedule activities and/or meetings
• Gather and/or collate data and consider a number of factors when using equipment
• Work with others using flexibility in a wide variety of circumstances
• Work with data utilizing defined and similar processes
• Operate equipment using a variety of standardized methods
• Work with a diversity of individuals and/or groups
• Work with similar types of data
• Utilize a variety of types of job- related equipment
• Solving problems with data that may require independent interpretation
• Read, understand, and apply information from technical manuals or documentation
• Document in writing, clearly and concisely, the steps used to troubleshoot and solve hardware or software related issues
• Communicate technical information to non-technical users
• Communicate, understand, and follow both oral and written directions effectively
• Solve problems with data that require independent interpretation of guidelines and with the specific ability to perform the functions of the job
• Set priorities, meeting deadlines and schedules while working with frequent interruptions
• Apply integrity and trust in all situations
• Communicate effectively and courteously with contacts within and outside the District
• Present a positive image of Madera Unified School District

RESPONSIBILITY:

Responsibilities include working under limited supervision following standardized practices and/or methods; leading, guiding, and/or coordinating others; and operating within a defined budget. Utilization of resources from other work units is often required to perform the job's functions. There is a continual opportunity to have some impact on the organization's services.

Employment Standards/Minimum Qualifications
(At time of application and in addition to the Knowledge, Skills, and Abilities listed above.)
EDUCATION REQUIRED:

Associate's degree in computer science, information technology, or a related field from an accredited college or university.

EXPERIENCE REQUIRED:

Four (4) years of work experience in the overseeing of systems programming or network administration for computers; OR; An equivalent combination of education, work experience, and certifications that demonstrate relevant possession of the requisite knowledge, skills, and abilities of the position may be substituted.

LICENSE(S) REQUIRED:

• Valid, current California Driver's License to drive personal vehicle to various sites in the District to provide technology user support services

CERTIFICATIONS AND TESTING REQUIRED:

• Pass the District's applicable proficiency exam for the job class with a satisfactory score
• After offer of employment, obtain:
  • Criminal Justice and FBI Fingerprint Clearance
  • Negative TB test result plus periodic post-employment retest as required (currently every four years)
  • Pre-employment physical exam A through District's provider

SALARY SCHEDULE:
Classified Salary Range: 45
Work Calendar: 261 Days
Work Hours: 7:30 am - 4:30 pm (8 hours/day)
Department: Information Technology Support Services
Examination Process
Materials Required:

1. Completed application
2. Official College transcripts or Copy of College Degree
3. Two (2) Letters of Recommendation dated within 2 years
*PC RULES 5.2.1.2 -5.2.1.2 - In-house employees will have first consideration for the position. If sufficient candidates are not available to complete the three ranks, the Personnel Commission will move to include outside candidates.

The examination process will include screening to ensure applications are complete and meet all minimum qualifications. No additional information will be accepted from applicants once the application has been submitted. Only the most qualified applicants who pass the minimum qualifications review will be invited to the examination process.
The examination process will include a competency examination (100% weight). Those achieving a passing overall score of 70% or higher on the examination will be placed on the Eligibility List. The Eligibility List is valid for six (6) months from the date of certification. The top three (3) ranks will be forwarded to the Hiring Authority for final interview and selection. This Eligibility List will be used to fill future vacancies in this classification.
INITIAL TESTING TENTATIVELY SCHEDULED AS FOLLOWS:

COMPETENCY EXAMINATION: OCTOBER 30, 2026
PASSING THE EXAMINATION AND BEING PLACED ON THE ELIGIBILITY LIST DOES NOT GUARANTEE AN OFFER OF EMPLOYMENT.

To move forward in the selection process, you must complete an online application through this website. Resumes may be uploaded, but cannot be used in place of a completed application.

SUBMISSION OF APPLICATION: ONCE YOU HAVE SUBMITTED YOUR APPLICATION, YOU WILL NOT BE ABLE TO MAKE REVISIONS TO YOUR APPLICATION MATERIALS.

When completing the application, please make sure you include ALL current and previous employment in the Work Experience section of the application and complete ALL fields, including the name and contact information of your supervisors. The experience that is included in the resume but not in the Work Experience section of the application may not be considered for the purpose of determining whether you meet the minimum qualifications.

All required documents must be submitted by the applicant. Personnel Commission staff will not upload your documents for you. The examination process and/or date are subject to change as needs dictate. All communication regarding this process will be delivered via email to the email address listed on your application.

If you have any questions regarding the recruitment process, please contact Personnel Specialist - Lead Alejandra Venegas-Chaves at (559) 675-4500 Ext 294 or email alejandravenegaschav@maderausd.org.