AnnouncementDetails
Open Date 11/11/2026
Requisition Number PRN46732B
Job Title Information Systems Engineers
Working Title Slack Information Systems Engineer III
Career Progression Track P00
Track Level P3 - Career
FLSA Code Computer Employee
Patient Sensitive Job Code? No
Standard Hours per Week 40
Full Time or Part Time? Full Time
Shift Day
Work Schedule Summary Monday through Friday (with on call responsibilities)
VP Area President
Department 00428 - UIT - Network & Comm. Srvs
Location Campus
City Salt Lake City, UT
Type of Recruitment External Posting
Pay Rate Range $90,000.00 to 120,000.00
Close Date 02/12/2027
Priority Review Date (Note - Posting may close at any time)Job Summary - Design, develop, maintain, and support the technical infrastructure and system software that enable the University's Slack Enterprise Grid environment.
- Lead the evaluation, design, implementation, configuration, and ongoing administration of Slack Enterprise capabilities, including identity and access management, automated user provisioning and deprovisioning, security and compliance controls, data retention, workspace and channel governance, integrations, reporting, and incident response.
- Partner with customers and internal service teams to define business and technical requirements, recommend cost-effective solutions, and support user migrations, onboarding, and service deployments.
- Research and recommend best-fit collaboration, infrastructure, security, and integration architectures that meet University standards for reliability, privacy, compliance, and usability.
- Guide complex configuration, troubleshooting, debugging, change management, and quality-control activities; investigate root causes of significant issues; and recommend preventative measures and operational improvements.
- Maintain technical documentation, knowledge articles, support procedures, and governance standards, while identifying opportunities for automation and continuous improvement.
- This position requires demonstrated experience supporting Slack Enterprise Grid or a comparable enterprise collaboration platform, along with expertise in SaaS administration, identity integration, customer support, and enterprise service operations. The engineer performs complex, high-impact work with minimal supervision and broad latitude for independent judgment.
Responsibilities - Implement and configure the Slack Enterprise Grid tenant, including enterprise settings, security controls, identity integration, provisioning, and administrative workflows.
- Coordinate the migration of approximately 4,000 existing University staff and faculty personal Slack accounts into the enterprise environment.
- Partner with OSL to establish Slack as a University service offering and support customer onboarding, licensing, and deployments.
- Work directly with customers to define requirements, configure Slack solutions, and resolve access, migration, and collaboration issues.
- Administer users, roles, workspaces, channels, security, compliance, reporting, and platform governance.
- Monitor platform health; respond to incidents; coordinate changes; and work with Slack and internal service teams to resolve technical issues.
- Develop and maintain technical documentation, standard operating procedures, knowledge articles, onboarding materials, and support processes.
- Identify automation and platform-improvement opportunities to strengthen reliability, security, customer experience, and long-term service sustainability.
Minimum Qualifications EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience).
Department may hire employee at one of the following job levels:Information Systems Engineer, III: Requires a bachelor's (or equivalency) + 6 years or a master's (or equivalency) + 4 years of directly related work experience.
PreferencesType Benefited Staff
Special Instructions SummaryAdditional Information The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.
