Posting DetailsPosting Summary
LogoPosting Number STA00808PO26
Job Family Information Technology
Job Function Information Systems Support
USC Market Title Information Systems Support Supervisor
Link to USC Market Title https://uscjobs.sc.edu/titles/133246
Job Level M0 - Managerial
Business Title (Internal Title) Information Sys Supp Manager
Campus Columbia
Work County Richland
College/Division Division of Law Enforcement and Safety
Department DAF University Police Department
State Pay Range T06
USC Market Range MRI - $71,310 $89,137 $106,965
Anticipated Hiring Range $89,137
Location of VacancyPart/Full Time Full Time
Hours per Week 37.5
Work Schedule - Standard working schedule: 8:30am - 5:00pm
- Must be willing to work a flexible schedule to meet the needs of the department.
Basis 12 months
Job Search Category Law Enforcement
Position Description
Advertised Job Summary Under general supervision serves the Division of Law Enforcement and Safety as the Senior Information Resources Consultant. General responsibilities include: serving as senior position responsible for the Division's IT resources and support, ensuring uptime of all computer systems in Division's 24/7/365 server room and Communications Center, installing, maintaining and repairing Division IT infrastructure including but not limited to servers, switches, firewalls, SSL VPN, IDP, RSA Secure ID, DataMaxx NCIC clients, Desktops, laptops, and peripherals and all other IT resources. Maintains the Division's Records Management Systems and mobile data network.
Job Related Minimum Required Education and Experience - Requires a bachelor's degree in a job related field and 3 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience
Required Certification, Licensure/Other CredentialsPreferred QualificationsKnowledge/Skills/Abilities - Basic knowledge of computer systems, network supports and Microsoft Office Programs.
Job Duties
Job Duty Criminal Justice Information Services Compliance and Information Security Oversight- Serves as the Division of Law Enforcement and Safety's CJIS LASO.
- Ensures compliance with relevant CJIS Security policies and University of South Carolina Information Security Policies.
Essential Function Yes
Percentage of Time 15
Job Duty Server Infrastructure and Systems Administration- Manages the Division of Law Enforcement and Safety's server infrastructure, to include servers, virtual clusters, redundant sites, and backups.
- Monitors server health, storage capacity, and system performance, implementing proactive maintenance and capacity planning.
- Coordinates server upgrades, patch management, and security hardening in accordance with University and industry best practices.
- Collaborates with University Information Technology and third-party vendors to resolve infrastructure issues and implement enterprise technology solutions.
Essential Function Yes
Percentage of Time 20
Job Duty Network Infrastructure and Security Management- Manages the Division of Law Enforcement and Safety's network infrastructure, including firewalls and network switches.
- Coordinate with the University of South Carolina Division of Information
Technology as needed.
Essential Function Yes
Percentage of Time 20
Job Duty End User Support and Technical Services- Supports users and devices as needed when technical issues arise.
- Provides advanced technical support for Division personnel by diagnosing and resolving hardware, software, network, mobile device, and peripheral issues.
- Manages the installation, configuration, maintenance, and replacement of desktops, laptops, mobile devices, printers, and other end-user technology.
- Coordinates and prioritizes technical support requests to ensure timely resolution and minimal disruption to Division operations.
- Escalates complex technical issues to University Information Technology or third-party vendors as appropriate and tracks issues through resolution.
- Ensures endpoint devices remain compliant with University security standards, software licensing requirements, and system update policies.
- Identifies recurring technical issues and implements long-term solutions to improve reliability, performance, and user experience.
Essential Function Yes
Percentage of Time 15
Job Duty Computer-Aided Dispatch (CAD) and Records Management Systems (RMS) Administration- Manages the Division's computer-aided dispatch and records management systems.
- Coordinate with vendors to resolve issues, implement changes and updates.
- Works with Division leadership and end users to identify operational needs and implement system improvements that enhance public safety operations.
Essential Function Yes
Percentage of Time 15
Job Duty Emergency Communications Systems Management & Microsoft 365 and Enterprise Collaboration Services Administration- Coordinate with vendors and contacts to ensure emergency 911 and radio communications are working.
- Coordinates maintenance, repairs, software updates, and equipment replacements with vendors and partner agencies.
- Troubleshoots complex issues involving dispatch consoles, radio systems, network connectivity, and emergency communication interfaces.
- Coordinate with the University of South Carolina Division of Information Technology concerning the Office 365 environment
Essential Function Yes
Percentage of Time 15
Position Attributes
Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing.
Safety Sensitive or Security Sensitive Yes
Hazardous weather category Essential
Posting Detail Information
Number of Vacancies 1
Desired Start Date 10/12/2026
Job Open Date 10/28/2026
Job Close Date 12/10/2026
Open Until Filled No
Special Instructions to Applicant Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.
We are only accepting applications submitted by December 10, 2026.
The University of South Carolina offers a valuable benefits package including but not limited to:
- Health and Life Insurance
- Retirement Programs
- Paid Tuition
- Dependent Scholarships
- Annual Leave
- Sick Leave
- 13 Paid Holidays (including an extended December holiday)
- Paid Parental Leave
- Professional Development Opportunities
Quicklink for Posting https://uscjobs.sc.edu/postings/215166
