3-5 years in Information Security, Identity & Access Management, or related IT support roles.
Proficient in managing Active Directory accounts.
Knowledgeable in Windows Hello for Business (WHfB) support.
Experience with Password Safe or similar PAM tools.
Familiarity with Microsoft Entra ID MFA and Okta MFA administration.
Demonstrated ability to use ServiceNow for managing service requests and incidents.
Strong communication and exceptional customer service skills.
Responsibilities
Support employee enrollment and registration for MFA services.
Troubleshoot various authentication issues and assist with resolutions.
Facilitate password resets, account lockouts, and credential troubleshooting.
Aid in the enrollment and authentication processes for WHfB.
Administer user accounts in Active Directory, Okta, and Microsoft Entra ID.
Manage incidents and requests using ServiceNow efficiently.
Document troubleshooting procedures and maintain accurate records.
Benefits
Opportunity to work in a fast-paced enterprise environment.
Deliver exceptional customer service to users.
Gain hands-on experience with cutting-edge authentication technologies.
Engage in a role that supports critical security infrastructure.
Opportunity for professional growth in Information Security.
Full Job Description
Information Security Analyst
Position Overview We are seeking an Intermediate Information Security Analyst to provide front-line support for workforce authentication services. This individual will assist employees with multi-factor authentication (MFA) enrollment, authentication troubleshooting, password-related issues, account access requests, and privileged access management while delivering exceptional customer service. The ideal candidate is a self-starter who can work independently and effectively support users in a fast-paced enterprise environment.
Key Responsibilities
Support workforce enrollment and registration for Okta MFA and Microsoft Entra ID MFA.
Troubleshoot authentication issues including enrollment failures, device changes, authentication challenges, and access-related incidents.
Assist users with password resets, account lockouts, credential issues, and authentication troubleshooting.
Support Windows Hello for Business (WHfB) enrollment and authentication processes.
Perform user account administration activities within Active Directory, Okta, and Microsoft Entra ID.
Utilize ServiceNow to manage incidents, requests, tasks, and service queues.
Maintain accurate ticket documentation and ensure timely resolution of requests.
Escalate complex authentication and infrastructure issues to engineering teams when necessary.
Support privileged access management processes using Password Safe.
Document troubleshooting procedures, resolutions, and knowledge base articles.
Required Qualifications
3 to 5 years of Information Security, Identity & Access Management, Service Desk, or related IT support experience.
Experience administering and supporting Active Directory accounts.
Experience supporting Windows Hello for Business (WHfB).
Experience with Password Safe or other Privileged Access Management (PAM) solutions.
Experience with Microsoft Entra ID MFA (Microsoft Authenticator).
Experience with Okta MFA (Okta Verify).
Experience using ServiceNow for ticket and incident management.
Strong verbal and written communication skills.
Excellent customer service and user support abilities.
