General informationRequisition # R71193
Locations USA-VA-McLean
Posting Date 10/06/2026
Security Clearance Required TS/SCI w/ Poly
Remote Type Onsite
Time Type Full time
Description & RequirementsMANTECH seeks a motivated, career-oriented, and customer-focused
Incident Technician to join our team in
McLean, VA. In this role, you will provide technical support, installation services, and customer service for computer hardware, applications, and network systems in a dynamic mission environment. You will support end users through incident management, equipment installations, and troubleshooting while collaborating with network services, systems engineering, and application development teams to restore service, identify problems, and meet ongoing operational needs.
Responsibilities include, but are not limited to:- Deliver end-to-end incident response and customer support by following ITIL processes, performing remote triage, resolving hardware/software/network issues, and escalating complex cases when needed.
- Support installation, configuration, relocation, and documentation of desktop IT equipment-including workstations, peripherals, phones, AV components, and network devices.
- Troubleshoot and resolve issues involving Windows Active Directory, Microsoft Office, business applications, browsers, and network connectivity while restoring services, determining root causes, and maintaining accurate logs, records, and status reports.
- Provide clear communication and user assistance, including guidance on system procedures, application use, downtime processes, and updates during outages or service restoration.
- Frequent local travel is required to customer sites across Northern Virginia, Maryland, and the Washington, D.C. metro area, along with support temporary assignments as required.
- Work scheduled shift from 6:00 AM to 2:30 PM as part of a team providing coverage between 6:00 AM and 6:00 PM. Shift may vary based on support required.
Basic Qualifications:- HS Diploma and 6+ years of relevant experience OR associate's degree and 4+ years of experience OR Bachelor's degree and 2+ years of experience
- Experience providing technical support in a help desk, service desk, installation, or incident management role.
- Ability to troubleshoot and resolve hardware, software, network, and telecommunications issues.
- Experience supporting Windows 10, Microsoft Office 2016 or later, and common business applications.
- Knowledge of Active Directory, TCP/IP networking concepts, and standard IT support tools.
- Experience installing IT endpoints such as desktops, printers, VOIP/digital phones, and network switches.
Preferred Qualifications:- CUSTOMER-specific Component Mission Administrator (CMA) or Directorate Mission Administrator (DMA) certification.
- Experience in a technical help desk position and IT hardware/cabling installation.
- Experience with enterprise ticketing systems (ServiceNow ITSM/ITOM, Remedy, Jira Service Management).
- Experience with Data Transfer Officer (DTO) responsibilities.
- Strong problem-solving, communication, and customer service skills.
- Ability to quickly adapt to evolving tasks and mission requirements.
Clearance Requirements:- Must have an active TS/SCI clearance with Polygraph.
Physical Requirements:- Ability to remain stationary up to 50% of the time.
- Ability to move throughout buildings, access under desks, raised floors, and confined spaces.
- Ability to lift and move IT/AV equipment weighing 50+ pounds (team lifts or carts as needed).
- Must be able to ascend/descend ladders 10+ feet while pulling cables or adjusting equipment.
- Ability to operate computers, phones, and standard office equipment for extended periods.
The projected compensation range for this position is $75,500.00-$125,600.00. There are differentiating factors that can impact a final salary/hourly rate, including, but not limited to, Contract Wage Determination, relevant work experience, skills and competencies that align to the specified role, geographic location (For Remote Opportunities), education and certifications as well as Federal Government Contract Labor categories. In addition, MANTECH invests in its employees beyond just compensation. MANTECH's benefits offerings include, dependent upon position, Health Insurance, Life Insurance, Paid Time Off, Holiday Pay, short-term and long-term Disability, Retirement and Savings, Learning and Development opportunities, wellness programs as well as other optional benefit elections.
