TeleTech

Incident Response Analyst, Mid

TeleTech$62K — $141K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 2+ years experience in Security Operations Center (SOC) incident response activities
  • Experience with SIEM, EDR, IDS/IPS, and other security platforms
  • Experience contributing to incident response playbooks and workflows
  • Proficient in continuous monitoring and security assessment practices
  • Strong communication skills for both technical and non-technical audiences
  • Public Trust clearance is required
  • Bachelor's degree is mandatory

Responsibilities

  • Monitor, detect, investigate, and respond to cybersecurity threats
  • Perform incident triage, log analysis, and threat containment support
  • Develop incident response playbooks and standard operating procedures
  • Conduct proactive threat hunting using behavioral analytics
  • Produce high-quality reports and briefings for various audiences
  • Collaborate with federal stakeholders on incident response
  • Analyze forensic images and datasets for indicators of compromise

Benefits

  • Health, life, and disability insurance
  • Financial and retirement benefits
  • Paid leave and professional development opportunities
  • Tuition assistance and work-life programs
  • Recognition awards program for exceptional performance
Full Job Description
Incident Response Analyst, Mid
The Opportunity:

Serve as a key member of a 24x7x365 Security Operations Center and Incident Response team, responsible for continuous monitoring, detection, investigation, and response to cybersecurity threats across enterprise networks, endpoints, applications, and security platforms. The role performs hands-on incident response activities such as alert and incident triage, log and artifact analysis, threat identification, containment support, and incident documentation while leveraging SIEM, EDR, IDS/IPS, SOAR, and forensic tools to validate and escalate security events. The analyst contributes to the development of incident response playbooks and standard operating procedures, conducts proactive threat hunting using behavioral analytics and threat intelligence, and supports continuous monitoring and assessment efforts to identify risks and strengthen detection capabilities. This position collaborates closely with federal stakeholders, communicates findings to technical and non-technical audiences, and produces high-quality reports and briefings, all while helping to advance the maturity and effectiveness of the organization's security operations. You'll respond to and resolve cyber security incidents, participate in cyber incident response investigations requiring forensic, malware, and log analysis, and analyze forensic images and triage datasets to identify indicators of compromise, lateral movement, and unauthorized access or exfiltration of data. Apply specific functional knowledge, working or general industry knowledge. You'll develop or contribute to solutions to a variety of problems of moderate scope and complexity. You'll work independently with some guidance, may review or guide activities of more junior employees.

You Have:
  • 2+ years of experience in a Security Operations Center (SOC) performing incident response activities, including event triage, log and artifact analysis, threat identification, incident documentation, and coordination of response actions
  • Experience analyzing and responding to security events across enterprise networks, endpoints, applications, and security platforms, such as SIEM, EDR, IDS/IPS, firewalls, and vulnerability management tools
  • Experience developing or contributing to incident response playbooks, workflows, or standard operating procedures
  • Experience with continuous monitoring and security assessment practices, including log analysis, control evaluation, and risk identification
  • Experience with security tools and investigative techniques used by SOC and incident response teams, such as packet analysis, log correlation, malware triage, and forensic imaging
  • Ability to communicate clearly with both technical and non-technical audiences, and produce high-quality incident reports, briefings, and technical documentation
  • Public Trust
  • Bachelor's degree


Nice If You Have:
  • Experience with enterprise security technologies, including SIEM, EDR, IDS/IPS, SOAR platforms, vulnerability management tools, and digital forensics solutions
  • Experience conducting threat hunting activities, leveraging behavioral analytics, threat intelligence, and anomaly detection to identify emerging threats
  • Knowledge of cybersecurity principles, including network security, endpoint security, identity and access management, and secure configuration baselines
  • Knowledge of modern application and infrastructure security concepts, such as container security, API security, and workload protection
  • Ability to build strong client relationships, collaborate across various teams, and communicate complex technical concepts in a clear manner
  • CISSP, CySA+, GCIH, GSEC, or CISSP Certifications


Vetting:

Applicants selected will be subject to a government investigation and may need to meet eligibility requirements of the U.S. government client; Public Trust determination is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $62,000.00 to $141,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
  • Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.


About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

Similar Jobs

More Jobs at TeleTech

  • TeleTech
    Solutions Architect
    $112K — $257K *
    Laurel, MD 20707 (Prince Georges County)
    Enterprise Technology
    In-Person
  • TeleTech
    Power Platform Developer
    $86K — $198K *
    Bremerton, WA 98312 (Kitsap County)
    Aerospace & Defense
    In-Person
  • TeleTech
    IT Project Manager
    $86K — $198K *
    North Charleston, SC 29405 (Charleston County)
    Aerospace & Defense
    In-Person
  • TeleTech
    IT Project Manager
    $86K — $198K *
    Washington, DC 20011 (District Of Columbia County)
    Information Technology
    In-Person
  • TeleTech
    Oil and Gas Energy Analyst
    $62K — $141K *
    Riverdale, MD 20737 (Prince Georges County)
    Energy & Utilities
    In-Person

More Information Technology Jobs

Find similar Incident Response Analyst, Mid jobs: