Position Overview:The Implementations Manager will be responsible for the effective implementation of all customer-facing projects, leading a team of multi-functional consultants, as well as leading other departmental initiatives to enhance the customer journey.
Job Duties & Responsibilities:- Typically doesn't have individual contributor responsibilities but may bridge bandwidth gaps when necessary; is accountable for the tactical results of a team or department.
- Establishes a cadence of routine 1:1s with individual team members (ideally, weekly); involves delegating and making needed scope and priority adjustments.
- Translates high-level organizational goals into team and/or individual goals for staff.
- In partnership with HR, establishes clear job descriptions and expectations for roles on the team.
- Ensures proper work coverage and division of responsibilities within the team; ensures clear process and procedure guidelines are established that align with the desired results for the department.
- Establishes clear performance standards and KPIs; arranges appropriate outcomes for members of the team based on those standards.
- Provides tactful and actionable feedback to others; resolves people problems and stressful situations.
- Conducts quarterly and annual performance reviews as well as compensation, promotional and disciplinary conversations.
- Manages other employee relations activities such as effective conflict resolution; engages HR as needed.
- Establishes a world-class culture: Develop and maintain organization of responsibility and accountability, ensuring effective training, coaching, recognition, workflow patterns, and performance standards.
- In partnership with HR, makes final decisions regarding hiring and other employment decisions.
Qualifications:- 4+ years of experience managing project consulting teams within a cross-functional matrix environment.
- High-Volume Project Delivery experience.
- Strong background in Software Implementation.
- Salesforce experience.
- Bachelor's degree or higher; minor or advanced degree in business/STEM or equivalent experience.
- 4+ years managing customer-facing project delivery.
- Advanced Microsoft Excel skills.
- Managerial experience in deploying software solutions a plus.
What's in it for you? - You join the gold standard in school safety software.
- You will join a company where innovation and customer collaboration are part of what drives new product development to help keep kids safe.
- You will work with diverse teams made up of some of the best minds in the industry.
- You will get exposure to strong mentorship and leadership that have supported a long history of career advancement opportunities for our employees.
- You will have access to a robust benefits package that includes:
- Remote-first philosophy
- Flexible paid time off
- Paid parental leave
- 11 Paid holidays per year
- Workplace flexibility
- Affordable health coverage (medical, dental, vision), paid 100% for employee only medical
- 401(k) employer contribution to help you plan for the future
- Company paid life insurance, STD, and LTD
Due to the high volume of applications we receive, we are unable to personally respond to every applicant or provide individual feedback. Candidates selected to move forward will be contacted directly by our team. We appreciate your interest in Raptor Technologies.
If you are a resident of California, Colorado, New Jersey, New York or Washington, please reach out to hr@raptortech.com for a reasonable estimate of annual base compensation and any eligible incentive compensation. The actual compensation offered to successful candidates for roles may be higher or lower, based on non-discriminatory criteria including but not limited to relevant professional experience, geographic location, knowledge, skills, and abilities. This range will be reviewed on a regular basis.
