Bachelor's degree preferred or equivalent experience
3+ years in pharmacy benefit management (PBM), health plan, or TPA implementation
Proven track record of leading cross-functional initiatives
Ability to manage multiple complex projects simultaneously
Exceptional written and verbal communication skills
Proficiency in MS Project, Excel, and PowerPoint
Strong attention to detail and commitment to quality work
Ability to work effectively with virtual teams
Responsibilities
Lead end-to-end implementation of new clients across pharmacy and medical benefits
Establish implementation project plans and define project objectives
Lead client communications and presentations throughout the implementation process
Execute and review benefit and communication testing for accuracy
Maintain meticulous notes and assess progress against milestones
Proactively identify execution risks and develop solutions
Collaborate with internal and external subject matter experts to facilitate implementation
Benefits
Hybrid work model with 3 days in-office
Opportunity to work with a diverse range of clients
Support for professional development and best practices
Engagement in a collaborative team environment
Flexibility to adapt to changing business needs
Full Job Description
Location: Hybrid (3 days per week in our NYC, Denver or Charlotte offices)
Position Summary
The Implementation Project Manager oversees effective, accurate and timely transition of new clients to Judi Health. Establishes implementation project plans, defines, and gathers requirements, outlines project objectives, defines success and leads client communications and presentations throughout the implementation process.
Position Responsibilities:
Lead end-to-end implementation of new clients across pharmacy and medical benefits, ensuring accurate, timely, and seamless onboarding
Establish implementation project plans, define and gather requirements, outline project objectives, and define success
Lead client communications and presentation throughout the implementation process, including, but not limited to, detailed and strategic guidance through documenting clients benefit design, communications strategy and trading partners data needs
Execute and review detailed benefit and communication testing to ensure accuracy
Maintain meticulous notes and constantly assess progress against key milestones
Proactively identify execution risks and develop solutions to address
Collaborate with internal and external subject matter experts (SME) to facilitate successful implementation
Build and maintain trusting relationships with clients and any associated third parties through superior customer service and oversight
Exceptional project / time management, prioritization and organizational skills to ensure customer satisfaction during the onboarding experience
Support development of internal implementation and project management best practices
Support general business needs, as assigned
Required Qualifications:
Bachelor's degree preferred or equivalent experience
3+ years of demonstrated experience in pharmacy benefit management (PBM), regional or national health plan, and/or third-party administrator (TPA) implementation setting
Track record of leading cross-functional initiatives, driving high performance, meeting deadlines, and executing on deliverables
Ability to lead multiple complex projects simultaneously and balance a range of key internal and external stakeholders
Exceptional written and verbal communication skills
Proficiency in MS Project, Excel, and PowerPoint
Attention to detail & commitment to delivering high quality work product
Ability to work effectively with virtual teams
Ability to travel 5-10%
Certain times of year may require meeting participation, travel, service support or other requirements outside of standard business hours, including weekends.
New York, NY Salary Range
$117,600-$147,000 USD
Denver, CO Salary Range
$108,000-$135,000 USD
Charlotte, NC Salary Range
$98,000-$122,500 USD
All employees are responsible for adherence to the Judi Health Code of Conduct including the reporting of non-compliance. This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals.
