Implementation Project ManagerThe RoleThe Implementation Project Manager (IPM) is responsible for launching customers successfully and on time. They lead the implementation process from start to finish, coordinating with internal teams to keep projects moving forward. A key part of the role includes building and managing account flows in internal systems to ensure accurate setup and support future growth. The IPM is the main point of contact for implementation progress and communicates updates to leadership.
Responsibilities: - Lead end-to-end planning and execution of client implementation projects, ensuring timely delivery, client satisfaction, and smooth post-launch transitions to customer-facing teams.
- Build system workflows and execute configurations (e.g., SSO, CRM, API integrations), advising on best practices for optimal setup and scalability.
- Manage implementation timelines using internal tools, ensuring milestones are met and proactively identifying risks.
- Maintain accurate documentation of project status, decisions, client use case and client feedback.
- Coordinate cross-functionally with Account Management, Customer Success, Support, Product, and Tech teams to drive adoption and implementation progress.
- Communicate regularly with clients and internal stakeholders, reporting key KPIs, launch status, and securing leadership sign-off upon completion.
- Monitor project health, mitigate risks, route support requests appropriately, and deliver client training and launch materials.
Desired Skills and Experience: - Bachelor's Degree Required
- 5+ years of work experience in a collaborative, data-driven environment
- Previous project management experience preferred
- PMP or similar certification is a plus
- Strong interpersonal skills: negotiating, influencing, and dealing effectively with people
- Excellent communication and organizational skills with the ability to manage multiple projects simultaneously
- Customer service skills in a SaaS environment preferred
- Proven presentation and executive meeting planning
- Ability to translate technical concepts into client-friendly language
- Ability to refine project management strategy to meet client needs
TicketManager Highlights:- Location: New York, NY
- Compensation: $85,000-$115,000 & Bonus Eligibility
- Reports to: Senior Manager, Project Management
- WorkExpectations: Role is In-Office, Monday-Friday
- Retirement: 401(k) Company Match
- Health Benefits: Medical, Dental, Vision & Chiropractic
- Time Off: Unlimited PTO
- Interview Process: Multistage interview process with senior leaders across TicketManager to ensure strong alignment on role scope and expectations.
- Events: Quarterly live event credits (we practice what we preach!), monthly happy hours, and volunteering
- Perks: Fun, collaborative, in-office culture at our HQ with catered lunches and big company perks with the autonomy of a high-growth startup.
