5+ years in a collaborative, data-driven environment
Previous project management experience preferred
PMP or similar certification is a plus
Strong interpersonal skills for negotiation and influence
Excellent communication and organizational skills
Customer service experience in a SaaS environment preferred
Responsibilities
Lead end-to-end planning and execution of client implementation projects
Build system workflows and execute configurations like SSO and API integrations
Manage implementation timelines and proactively identify risks
Maintain accurate documentation of project status and client feedback
Coordinate with cross-functional teams to drive adoption and implementation
Communicate regularly with clients and internal stakeholders on project status
Monitor project health and deliver client training and launch materials
Benefits
401(k) Company Match
Health Benefits: Medical, Dental, Vision & Chiropractic
Unlimited PTO
Quarterly live event credits and monthly happy hours
Fun, collaborative in-office culture with catered lunches
Full Job Description
Implementation Project Manager
The Role The Implementation Project Manager (IPM) is responsible for launching customers successfully and on time. They lead the implementation process from start to finish, coordinating with internal teams to keep projects moving forward. A key part of the role includes building and managing account flows in internal systems to ensure accurate setup and support future growth. The IPM is the main point of contact for implementation progress and communicates updates to leadership.
Responsibilities:
Lead end-to-end planning and execution of client implementation projects, ensuring timely delivery, client satisfaction, and smooth post-launch transitions to customer-facing teams.
Build system workflows and execute configurations (e.g., SSO, CRM, API integrations), advising on best practices for optimal setup and scalability.
Manage implementation timelines using internal tools, ensuring milestones are met and proactively identifying risks.
Maintain accurate documentation of project status, decisions, client use case and client feedback.
Coordinate cross-functionally with Account Management, Customer Success, Support, Product, and Tech teams to drive adoption and implementation progress.
Communicate regularly with clients and internal stakeholders, reporting key KPIs, launch status, and securing leadership sign-off upon completion.
Monitor project health, mitigate risks, route support requests appropriately, and deliver client training and launch materials.
Desired Skills and Experience:
Bachelor's Degree Required
5+ years of work experience in a collaborative, data-driven environment
Previous project management experience preferred
PMP or similar certification is a plus
Strong interpersonal skills: negotiating, influencing, and dealing effectively with people
Excellent communication and organizational skills with the ability to manage multiple projects simultaneously
Customer service skills in a SaaS environment preferred
Proven presentation and executive meeting planning
Ability to translate technical concepts into client-friendly language
Ability to refine project management strategy to meet client needs
