Job Description We9re searching for a Lehi based, Implementation Consultant to join our Customer Success team, so that we can successfully onboard healthcare customers and accelerate their time to value. The Implementation Consultant will lead customer implementations from signed contract through go-live by coordinating project plans, data connectivity, configuration, validation, enablement, and stakeholder alignment.
How You9ll Spend Your Time - Lead customer onboarding projects from initial scope through validation, enablement, go-live, and project closeout to ensure customers are successfully implemented
- Coordinate data connection and ingestion from EHR and practice-management systems through APIs, SFTP, HL7 feeds, or flat files in order to support customer workflows
- Configure business rules, patient communication workflows, provider and location profiles, Google Business Profile listings, call tracking, and text messaging to meet customer implementation requirements
- Run checkpoints, phased launches, and validation activities to confirm platform behavior before scaling to the remaining in-scope population
- Educate technical teams and primary business users on the platform, implementation requirements, and customer-specific workflows to support successful adoption
- Manage project milestones, dependencies, risks, deliverables, and next steps to keep multiple concurrent implementations moving forward
- Partner with Customer Success, Support, Education, Sales, and technical teams in order to deliver a coordinated customer experience
What Kind of Things We9re Most Interested in You Having - Experience leading customer-facing implementations, onboarding programs, professional services projects, technical delivery, or complex cross-functional customer initiatives
- Proven success managing project plans, timelines, dependencies, risks, and customer readiness through go-live
- In-depth knowledge of how to work through data flows, integrations, configuration requirements, workflow rules, and validation steps
- Familiarity with APIs, SFTP, HL7, flat-file data exchanges, data ingestion, EHRs, practice-management systems, or healthcare technology
- Ability to commute to the Lehi office five days a week
- Sincere interest in improving healthcare operations, patient engagement, and customer outcomes
- A knack for working consultatively and collaboratively within a fast-paced, customer-facing environment
By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, 401K, paid time off, and paid holidays.
Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also taken into consideration.
Skills & Requirements Qualifications
