5-7 years in implementation, onboarding, project management, or professional services
Experience with complex, multi-stakeholder SaaS implementations
Strong project management and organizational skills
Excellent communication and relationship-building abilities
Comfortable working with both technical and non-technical teams
Experience with integrations and data workflows is a plus
Familiarity with project management tools like Jira or Salesforce preferred
Responsibilities
Lead customer implementations from kickoff to go-live
Develop and manage implementation plans and timelines
Coordinate cross-functional teams across various departments
Configure onboarding plans to meet customer requirements
Proactively identify and resolve risks and issues
Communicate project status and next steps to stakeholders
Ensure customer training and platform readiness at launch
Capture feedback to improve implementation processes
Benefits
High quality voluntary health, vision, disability, life, and dental insurance
401K Matching Plan
Employee Stock Purchase Plan
Paid holidays, vacation, and sick leave
Corporate wellness programs
Financial Solution Program
Full Job Description
Job Summary
The Implementation Manager is responsible for leading customers through the successful onboarding of Goosehead’s enterprise partners. This role serves as the primary point of contact during implementation, ensuring projects are delivered on time, within scope, and aligned to customer goals. The Implementation Manager partners closely with partners and internal teams to enable lead flow, drive conversion, minimize risk, and set the foundation for long-term success.
Principle Duties and Responsibilities
Lead end-to-end customer implementations, from kickoff through go-live and transition to ongoing support
Develop and manage implementation plans, timelines, and milestones
Coordinate cross-functional teams including Product, Engineering, Integrations, Marketing, Support, and Partner and Agency Management
Configure the onboarding plan to customer requirements and oversee data migration, integrations, and testing
Proactively identify risks, manage issues, and drive resolution
Communicate status, progress, and next steps clearly to customers and internal stakeholders
Ensure customers are trained, enabled, and prepared to use the platform effectively at launch
Capture feedback and implementation learnings to improve processes and documentation
Experience and Education
5 - 7 years of experience in implementation, onboarding, project management, or professional services
Experience delivering complex, multi-stakeholder implementations in a SaaS or technology environment
Strong project management and organizational skills with the ability to manage multiple implementations simultaneously
Excellent communication and relationship-building skills
Comfort working across technical and non-technical teams
Experience with integrations, data workflows, or enterprise systems is a plus
Familiarity with tools such as Jira, Salesforce, Asana, Smartsheet, or similar project management platforms preferred
Benefits Summary
High quality voluntary health, vision, disability, life, and dental insurance programs
401K Matching Plan
Employee Stock Purchase Plan
Paid holidays, vacation, and sick leave
Corporate sponsored programs to enhance employee physical, financial, mental and emotional wellness
Financial Solution Program
About Goosehead Insurance, Inc.
Goosehead Insurance, Inc. is a rapidly growing independent personal lines insurance agency that distributes its products and services through a network of over 1,000 independent agents across the United States. The company offers a range of insurance products, including homeowners, auto, umbrella, and flood insurance, as well as life insurance and other products. The company's proprietary technology platform, called Goose, enables its agents to provide a high level of service to their clients and to access a wide range of insurance products from multiple carriers. The company was founded in 2003 and is headquartered in Westlake, Texas.
