3+ years of project/program management experience in healthcare SaaS
Experience in early-stage healthcare tech companies (Seed to Series B)
Track record of managing end-to-end enterprise software implementations
Proficient in healthcare data and interoperability standards (e.g., FHIR, HL7)
Strong organizational skills with attention to detail and follow-through
Effective communicator with a proactive approach to stakeholder management
Comfortable navigating ambiguity and managing multiple projects simultaneously
Responsibilities
Lead customer implementations from kickoff to go-live, managing timelines and outcomes
Execute implementation methodology and contribute to its evolution
Create and maintain detailed project plans and status reports
Coordinate internal teams and external partners for timely delivery
Identify and escalate risks and issues, driving resolutions
Build trust-based relationships with healthcare stakeholders
Provide regular updates to stakeholders throughout the implementation process
Benefits
Flexible work environment that promotes work-life balance
Opportunities for professional development and growth
Being part of an innovative startup culture
Access to cutting-edge technology and AI solutions
Collaborative team atmosphere with cross-functional engagement
Full Job Description
ABOUT THE ROLE
As an Implementation Manager, you will drive the end-to-end delivery of customer implementations of our AI-powered digital pharmacy platform. You'll work cross-functionally with Sales, Engineering, Product, and Business Operations to deliver solutions that are on time, on scope, and genuinely impactful for our health system customers.
This role is for someone who thrives in the controlled chaos of an early-stage company - someone who brings structure to ambiguity, builds trust with customers quickly, and gets things done. You'll be the primary point of contact for your customers, the connective tissue between internal teams, and the person who makes sure nothing falls through the cracks.
WHAT YOU'LL DO
Implementation Execution & Delivery
Lead customer implementations from kickoff through go-live, owning the plan, the timeline, and the outcome
Execute against established implementation methodology and playbooks, contributing improvements as you learn what works
Create and manage project plans, status reports, risk/issue logs, and other implementation collateral with precision and follow-through
Coordinate internal resources and external partners to ensure smooth, on-time delivery
Proactively surface risks, issues, and dependencies - escalate when needed, and own the resolution
Customer Relationship Management
Serve as the primary point of contact for your customers throughout the implementation lifecycle
Build strong, trust-based relationships with clinical, operational, and IT stakeholders at health system customers
Deliver clear, consistent implementation updates to internal and external stakeholders on a regular cadence
Help maximize NPS, customer satisfaction, and revenue recognition through best-in-class delivery
Cross-Functional Collaboration
Partner with Sales on scoping, deal transitions, and setting accurate customer expectations pre-implementation
Collaborate with Product and Engineering to surface customer feedback, flag integration challenges, and inform the roadmap
Contribute to the development of implementation playbooks, templates, and best practices that improve repeatability across the team
WHAT WE'RE LOOKING FOR
Required:
3+ years of customer-facing project or program management experience in enterprise healthcare SaaS or health technology
Experience at an early-stage, venture-backed healthcare technology company (Seed through Series B) - you know what it means to thrive in a startup environment
Proven success managing end-to-end implementations of enterprise healthcare software, SaaS, or AI solutions at U.S. health systems
Experience launching new enterprise healthcare technology products and building the delivery infrastructure around them
Strong health system domain expertise
Deep familiarity with healthcare data, integration, and interoperability standards (e.g., FHIR, HL7)
Highly organized with strong attention to detail, follow-through, and a bias for clarity and execution
Strong communicator - able to lead meetings, align cross-functional teams, and manage stakeholders independently
Comfortable operating in ambiguity with a proactive, ownership-oriented mindset
Proven track record managing multiple concurrent implementations against tight deadlines
Preferred:
Background in healthcare consulting (e.g., Big 4, Oliver Wyman, The Advisory Board, Chartis, ZS Associates) - especially those who have transitioned into healthcare technology
