About the teamThe Merchant Services team partners with our clients to realise their full potential through the adoption of Airwallex products that drive their growth and success. We influence revenue growth across our entire product portfolio and collaborate with sales, strategy, product, and engineering teams to provide the best experience for our most valued customers. Our team works alongside commercial teams throughout the pre-sales, solution design, and API integration stages, serving as the single technical point of contact and trusted advisor for our clients. We are committed to empowering businesses with the tools our clients need to succeed in a dynamic market
What you'll doAs a Technical Implementation Manager, you will own the end-to-end delivery of complex client integrations that bring our global payments and financial products to life for enterprise partners, shopping carts, and payment gateways. You will turn agreed business requirements and solution designs into actionable plans, orchestrating cross-functional teams and external stakeholders to deliver on time, on scope, and to a high quality bar. You'll sit at the intersection of Sales, Solutions Engineering, Product, and Operations, ensuring that every phase from pre-sale through go-live and early optimisation runs smoothly.
This role can be based in San Francisco or New York (3 days in office).
Responsibilities:- Take agreed business requirements and solution proposals and translate them into comprehensive project delivery plans, operating rhythms, and execution strategies for end-to-end partner integrations (from scoping through full launch).
- Own overall project management for client product integrations, including internal and external communication, risk and dependency management, and day-to-day orchestration of workstreams across onboarding, configuration, testing/certification, and pilot/launch.
- Lead the delivery of partner projects in close collaboration with integration engineers and other technical stakeholders, ensuring functional flows, architecture, and timelines are clearly understood and adhered to.
- Drive a core project team across all phases of the sales and delivery lifecycle: pre-delivery with commercial/sales managers and solution architects, delivery with solution engineers, and post-delivery with technical account managers and support/operations teams.
- Coordinate cross-functional approvals and inputs from internal stakeholders (e.g., legal, compliance, privacy, risk, operations, finance, product) to secure timely sign-off on proposed solution designs and integration approaches.
- Partner with internal product and engineering teams to prioritise solution requirements needed for a given integration, balancing roadmap constraints with committed client timelines and escalating trade-offs where required.
- Collaborate with internal PMO or program functions to align partner-specific delivery milestones with broader product roadmaps and operational readiness plans.
- Apply professional services methodologies and disciplined project management practices (governance, RAID logs, KPIs, status reporting) to manage complex, multi-workstream efforts spanning multiple regions and stakeholder groups.
- Track and communicate clear metrics across your portfolio (e.g., time-to-go-live, adherence to plan, quality of launch) and lead structured post-launch reviews to drive continuous improvement of our integration playbooks.
Who you areWe're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory.
Minimum qualifications:- Bachelor's degree in a related field.
- 5+ years of experience in Product Delivery Management or Project Management, managing complex, multi-stakeholder technology or financial services implementations.
- 5+ years of professional services or client-facing delivery experience in a high-paced environment (e.g., consulting, systems integration, or enterprise implementation).
- Demonstrated experience with global payment products or technology-led business solutions, and the ability to translate product capabilities into practical integration plans for partners.
- Proven track record of successfully delivering cross-functional projects with stakeholders from diverse backgrounds and job functions, including C-level executives, technical teams, and operations.
- Exceptional written and verbal communication and presentation skills, including the ability to lead steering meetings, write clear status updates, and influence decisions without direct authority.
Preferred qualifications:- Experience delivering large-scale partner integrations in fintech, payments, or adjacent regulated industries (e.g., card schemes, payment gateways, global acquiring, or embedded finance).
- Hands-on experience working with or alongside integration engineers, solution architects, or technical program managers on API-based integrations, including familiarity with common web and API concepts.
- Formal training or certification in project management or agile delivery (e.g., PMP, PRINCE2, Scrum Master), and comfort setting up operating rhythms such as stand-ups, steering committees, and executive readouts.
- Experience managing enterprise or strategic accounts as part of a broader account team, including navigating commercial sensitivities while protecting delivery quality and scope.
- Ability to thrive in a fast-moving, ambiguous environment, balancing structured methodologies with pragmatic decision-making to keep complex projects moving forward.
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