Implementation Manager/DirectorAs our
Implementation Manager/Director, you9ll own and scale our ERP implementation function, leading customers from onboarding through go-live while building the processes and team needed to deliver successful implementations at scale.
This is an intense, hands-on role with full ownership. We expect you to push for excellence and raise the bar.
Location: New York City HQ, 7 World Trade Center
Where you9ll create impact- You9ll own end-to-end ERP implementations and long-term customer relationships
- You9ll deliver best-in-class onboarding, go-live execution, and ongoing CX excellence
- You9ll collaborate with founders, product, and engineering to shape the roadmap based on real customer feedback
- You9ll establish and evolve implementation methodologies, processes, and operational standards
- You9ll challenge the status quo of what world-class ERP customer success looks like
- You9ll drive outcomes that meaningfully accelerate customer adoption and satisfaction
What sets you up for success- Hardcore work ethic and high agency
- 7 years of experience in ERP implementations, ERP functional consulting, or accounting/advisory
- Strong preference for an accounting or audit background (CPA or Big 4 is a major plus)
- Deep understanding of ERP systems, finance workflows, and implementation best practices
- You9re a customer-service extraordinaire who loves solving complex problems
- You thrive in fast-moving, early-stage environments with high ownership
- Expertise in Accounting, audit, ERP systems, CPA
Why you9ll thrive here- Significant equity ownership in one of the top AI companies in the world
- You9re joining early and will grow with DualEntry
- Your feedback shapes the product directly
- High-speed culture
- High-trust environment with high expectations
- Ambitious mission - ERP is one of the largest B2B software markets in the world ($220bn per year), this is a once in a lifetime opportunity to build the next generation ERP in an industry that has not seen new entrants in 30+ years
Compensation & Benefits- Equity: $45,000 - $60,000
- Base Salary: $170,000 - $200,000
- 15 PTO days + 12 public holidays
- Full medical, dental & vision insurance
- Commuter benefits
- 401k benefits
- On-site team culture - high collaboration, no bureaucracy
It9s hard, it9s intense, and it9s the most rewarding work you9ll do this decade.
If you9re hungry, driven, and ready to build something massive, climb aboard!
