3-5 years of experience in implementation, customer success, project management, technical consulting, or financial analysis
Strong knowledge of Excel / Google Sheets
Attention to detail and accuracy
Ability to manage ambiguity and problem-solve
Excellent communication skills
Responsibilities
Manage 6-8 customer implementations efficiently
Enhance implementation processes to boost efficiency and satisfaction
Identify growth opportunities within accounts
Collaborate with product and sales teams to gather customer feedback
Resolve customer escalations effectively
Benefits
Medical, dental, and vision insurance
Health Savings Account (HSA) & Flexible Spending Account (FSA) options
401(k) retirement plan
Paid Parental Leave
Flexible Time Off (FTO) policy
Commuter benefits program
Monthly wellness reimbursement
Hybrid Work Policy with 3 days in the office
Full Job Description
As an Implementation Manager you will play a critical role in collecting and analyzing new customer business requirements, configuring Dealpath accounts post-sale, and performing qualitative and quantitative analysis to optimize and improve the implementation process going forward. You're excited about this opportunity because you'll:
Efficiently manage 6-8 implementations, ensuring customers are setup with product and industry best practices
Improve existing implementation processes to increase speed, efficiency and customer satisfaction
Actively identify growth opportunities in accounts
Work cross-functionally with Dealpath's product and sales teams to relay customer feedback and resolve escalations
We are excited that you are:
A self-motivated team player, ready to embrace a fast paced, high-growth environment
Product-focused; you enjoy and feel challenged mastering new software
Able to effectively partner, collaborate, and communicate with technical and non-technical colleagues
Curious about customer use cases and processes and find satisfaction in creating solutions for them to become more efficient
Always thinking of new ways to effectively serve customers and improve the implementation team's internal processes
Resourceful and not afraid to try out-of-the-box approaches to resolve complex issues
Qualifications:
Bachelor's degree or higher
3-5 years of implementation, customer success, project management, technical consulting, and/or financial analysis experience
Strong knowledge and proficiency in Excel / Google Sheets
High attention to detail and accuracy
Demonstrated ability to manage ambiguity and apply problem-solving skills
Excellent verbal, written, and interpersonal communication skills
For Bonus Points:
Familiarity with SQL, Salesforce, and other Software-as-a-Service
Commercial Real Estate background
The Perks & Culture:
Medical, dental, and vision insurance.
Health Savings Account (HSA) & Flexible Spending Account (FSA) options.
401(k) retirement plan.
Paid Parental Leave.
Flexible Time Off (FTO) policy.
Commuter benefits program.
Monthly wellness reimbursement to support physical and mental well-being.
Hybrid Work Policy, 3 days in office.
For candidates based in New York, the compensation range is $117,000 - $127,000 OTE. This position is also eligible for Dealpath's equity plan.
Your compensation will be based upon several factors including your experience, qualifications, education, location, and the skills assessed in Dealpath's interview process.Your actual compensation will be confirmed in writing at the time of offer.
Dealpath's compensation ranges are determined by current market data, so compensation data posted on our job posts may change as new market data becomes available.
About Dealpath
Dealpath is a cloud-based platform that provides real estate investment and portfolio management solutions. The platform offers tools for deal tracking, pipeline management, and collaboration, as well as analytics and reporting features. Dealpath is designed to help real estate professionals streamline their workflows and make better investment decisions. The company was founded in 2014 and is headquartered in San Francisco, California.
