The OpportunityWe are seeking a highly motivated and experienced Implementation Manager with experience in healthcare tech to join our team. As an Implementation Manager, you will play a pivotal role in overseeing the successful integration and deployment of our SaaS solutions within healthcare facilities and organizations.
Key Responsibilities- Project Management: Lead end-to-end implementation projects, ensuring timelines, milestones, and deliverables are met according to client expectations.
- Client Engagement: Serve as clients' primary point of contact during the implementation phase, understanding their needs, and providing expert guidance to align our solutions with their requirements.
- Training and Onboarding: Develop and conduct comprehensive training sessions for client stakeholders, ensuring seamless adoption and utilization of our software.
- Customization and Configuration: Collaborate closely with clients and internal teams to customize and configure our software solutions to meet specific client needs while adhering to best practices.
- Issue Resolution: Proactively identify and address any implementation-related issues or challenges, providing timely resolutions to maintain project momentum.
- Documentation: Create detailed documentation of implementation processes, configurations, and client-specific requirements for future reference and improvement.
- Cross Functional Collaboration: Working across multiple departments (Sales, Customer Success, Product, Engineering) to ensure successful implementation and deployment of new products.
What Success Looks LikeWithin the first 90 days:- Complete the Healthcare Financial Management Association CRCR training with a passing score.
- Successfully complete the Collectly Implementation Manager onboarding program.
- Develop a strong foundational understanding of the Collectly platform, including core workflows and capabilities.
- Gain fluency in the Collectly Implementation Framework and delivery methodology.
Over two quarters, success includes:- Successfully lead and deliver at least three customer implementations from kickoff through go-live.
- Demonstrate a clear understanding of implementation nuances across Collectly's product lines, including Post-Service, Time of Service, and Pre-Service.
- Build proficiency with implementation tools, systems, and best practices to drive efficient, high-quality deployments.
- Establish strong, collaborative relationships across cross-functional teams, including Product, Engineering, Customer Success, and Sales.
Required Qualifications- Experience: 3+ years of experience in software implementation within the healthcare industry or healthcare SaaS.
- Project Management Skills: Proven track record of successfully managing complex implementation projects from initiation to completion.
- Communication Skills: Excellent written and verbal communication skills to convey project information clearly and concisely.
- Technical Proficiency: Familiarity with healthcare software systems and ability to comprehend technical concepts for effective communication with development teams.
- Client-Focused: Strong interpersonal skills with the ability to build and maintain excellent relationships with clients while understanding their unique needs.
- Problem-Solving: Ability to analyze issues, think critically, and provide effective solutions in a fast-paced environment.
- Team Player: Collaborative attitude with the ability to work effectively within a team and across departments. Adaptable team player who thrives in a fast-paced environment. Comfortable in a collaborative culture, both giving and receiving feedback.
- Alignment with Collectly's GTM Values:
- We are owners - we have humility and put the team first.
- We know our numbers - we are data-driven and understand how to impact our business internally and our customers' business externally.
- We are AI powered - we automate easy repetitive tasks and research so we can solve harder problems and have a greater impact.
- We are one with the Buffalo - we expect that there will be challenges along the way and, like the Buffalo, we confront these challenges head on by running INTO the storm.
Core Competencies- Implementation & Project Management Excellence: Effectively plans, executes, and delivers implementations on time and within scope. Skilled in managing timelines, risks, dependencies, and stakeholder expectations across multiple concurrent projects.
- Client-Facing Communication & Relationship Management: Builds trust with clients through clear, proactive communication. Able to lead meetings, manage expectations, navigate challenges, and drive alignment with diverse stakeholder groups.
- Technical & Product Acumen: Develops a strong understanding of the Collectly platform and implementation tools. Comfortable translating business requirements into system configurations and troubleshooting issues in collaboration with technical teams.
- Cross-Functional Collaboration: Works seamlessly with Product, Engineering, Sales, and Customer Success teams to ensure successful implementations. Advocates for client needs while aligning with internal priorities and processes.
Preferred- Revenue Cycle & Healthcare Domain Expertise: Demonstrates a foundational understanding of revenue cycle management, including patient billing, collections workflows, and payer dynamics. Able to translate industry concepts into effective software configurations and client guidance.
- SaaS Implementation Experience: Experience implementing SaaS-based solutions, ideally in healthcare or revenue cycle management environments. Familiarity with cloud-based deployment models, system integrations (e.g., APIs, EHR/PM systems), data migration, and configuration best practices. Demonstrates an understanding of scalable implementation approaches and client onboarding in a SaaS environment.
If you think you're a "Buffalo" who has what it takes to have a meaningful impact within our rapidly growing organization and to the broader healthcare industry - apply to come join our team today!
Why You'll Love It Here- Unlimited PTO: We believe in work-life balance and encourage you to recharge when you need it.
- Comprehensive Health Coverage: Fully paid medical, dental, and vision insurance for you and your dependents, because your well-being matters to us.
- Equity Opportunities: Share in our success with stock options - your hard work will drive our growth.
- Retirement Planning Made Easy: Enjoy a 401(k) with a generous company match to secure your future.
- Student Loan Support: We help lighten the load with contributions toward your student loans.
- Competitive Compensation
