About the RoleAs an
Implementation Manager at Broccoli, you'll own the onboarding experience for new customers-from setup to success. You'll be the bridge between our AI agents and real-world HVAC, plumbing, and electrical businesses, making sure every contractor goes live smoothly, sees results fast, and gets real value from day one.
This is a hands-on, high-impact role where you'll work closely with customers, product, and engineering to bring AI into the workflows of some of the fastest-growing service businesses in the country.
Your Core Responsibilities- Lead onboarding for new customers, setting up their AI agents to handle calls, book jobs, and integrate with CRMs like ServiceTitan.
- Customize prompt flows and voice logic to match each business's tone, processes, and goals.
- Train owners and office managers on best practices, troubleshooting, and ongoing optimization.
- Monitor early adoption closely, identify risks, and ensure accounts hit key milestones in the first 30-60 days.
- Collaborate with product and engineering to share customer feedback and improve AI behavior and workflows.
You Might Be a Fit If You- Have 3+ years in onboarding, customer success, or technical implementation-ideally at a fast-paced SaaS, automation, or AI company.
- Are a strong communicator who can make AI and technical concepts simple for non-technical users.
- Are organized and process-driven, able to manage multiple accounts in parallel and refine onboarding playbooks.
- Thrive in ambiguity and speed-you move fast, solve problems proactively, and help define how we scale.
