Implementation Manager

Implementation Manager

As an Implementation Manager, you will be responsible for leading a team of professional consultants and project managers supporting the implementation process for new clients. You will carry the WorkForce Software (WFS) relationship forward after a sale and enable the first interaction between WorkForce's largest clients and our industry-leading HR solutions. You will build relationships with clients and seamlessly implement our technologies to ensure your clients achieve long-term success. You will ensure contractual responsibilities, and timelines are met for complex projects of all sizes while holding our internal resources accountable.

The Implementation Manager partners closely with clients to understand evolving business requirements and ensure consulting teams deliver high-quality solutions that maximize client value, adoption, and operational efficiency. This role combines client relationship management, delivery oversight, team leadership, and execution accountability. You will be responsible for establishing and managing clients' expectations, changes or gaps in delivery and mitigate issues that may interfere with project success. Still, every day will be different because you will meet clients within different geographies and industries. The solutions you provide will differ based on the clients' unique needs. Our top-ranked training will help to set you up for success!

To thrive in this role, you demonstrate honesty and compassion for clients' needs. You can balance the client and internal teams' needs to deliver projects on time while mitigating staffing risks and meeting financial objectives. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

What you'll do:

What you can expect on a typical day:

• Oversee a portfolio of clients ensuring strong retention, satisfaction, and long-term partnership growth.
• Function as a strategic partner to clients, aligning solutions with business goals to increase adoption and realized value.
• Provide escalation management and resolution leadership for client delivery concerns.
• Lead client governance discussions that proactively address risks, identify growth opportunities, and reinforce account stability.
• Partner with teams on Statements of Work and change orders, ensuring accurate scoping, profitability, and margin optimization.
• Collaborate internally by possessing an effective, diplomatic, and influential communication style to achieve support while implementing positive and successful change initiatives.
• Build a high-performing, engaged team culture through coaching, development, and performance management
• Monitor and manage billable utilization, labor mix, and delivery costs to protect and improve margins while meeting contractual commitments.

TO SUCCEED IN THIS ROLE:

• 8+ years of people management, strong business acumen and experience working with external clients
• 8+ years of people management experience and project management orientation with enterprise software implementations
• Familiarity with or background in HR, Payroll, or Workforce Management preferred
• Experience with Agile and/or Waterfall project methodologies
• Ability to work flexible hours and travel up to 25% with the potential for international travel.
• Associates should be able to work a hybrid model from ADP or WorkForce locations in Livonia, MI; Maitland, FL; Augusta, GA; or Schaumburg, IL.

Bonus points for these:

• You bring industry expertise to each client's solution and apply best practices through in-depth client consultation.
• You take initiative to seek out answers, solutions, and positive outcomes.
• You are process-oriented with high attention to details.
• You have experience in the Human Capital Management (HCM) Industry and/or knowledge and understanding of time and attendance platforms.

#LI-MV3

#LI-Hybrid