The Role: Implementation Lead
The Implementation Lead serves as the operational bridge implementing core customer and operational programs with inter-department handoffs. Ensures seamless transition from contract award to delivery, maintaining momentum and clarity throughout implementation. Serve as primary point of contact for all post-contract customer delivery needs. Translates customer vision and sales cycle commitments into a sustainable, well-managed program of record. For non-customer programs, develops plans and implements programs aligned to defined operational needs.
What You'll Get To Do- Lead execution of agreed upon implementation plans and deliverables following contract award.
- Operate as the central liaison for customer delivery expectations and performance.
- Manage cross functional coordination to guide internal teams through execution phases (e.g., coordination with manufacturing or engineering leaders on delivering commitments).
- Monitor delivery performance, identify risks, and resolve challenges before escalation including development and delivery of written products and deliverables.
- Ensure all implementation activities align with customer goals and long-term success metrics.
- Establish and document foundational processes that support scalable program growth (e.g., Customer Success program design in partnership with Business Development).
- Serve as a functional coordinator for tours of Venus facilities for prospective customers, government entities, and partners, in direct partnership with the Communications department.
- Partner with Business Development, Government Relations, Communications, and supporting operational teams to execute facility visits and stakeholder meetings.
- Design, Plan, and Lead implementation of operational programs as designated by the Operations Department leadership, to include non-customer related programs and initiatives.
- Support operational components of the program as scale increases; responsibilities may grow to include broader operational duties.
What You Have- Bachelor's degree required; MBA preferred.
- 3 - 5 years of experience implementing plans, deliverables, or operational programs.
- Proven ability to drive cross functional execution and maintain alignment across internal and external stakeholders.
- Strong communication, organization, and problem-solving skills.
- Ability to anticipate points of friction and drive resolution proactively with partners across the business.
- Experience in executive-level settings to include tours, briefs, and sales to delivery cycles of established programs.
Location:On-site in Houston, TX
Benefits:Venus Aerospace employee benefits include a 401(k) plan, stock options, and medical benefits, including dental and vision. We have a flex-Friday flexible schedule, unlimited PTO, and receive professional development opportunities.
ITAR RequirementsThis position involves access to technology that is subject to U.S. export controls. Any job offer made will be contingent upon the applicant's capacity to serve in compliance with U.S. export controls. To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be able to meet ITAR requirements (U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State). You can learn more about ITARhere.
