Extensive experience in operations or process improvement
Demonstrated leadership excellence and talent acquisition skills
Proven ability to develop and execute strategic business strategies
Exceptional communication skills adaptable to various audiences
Experience in building collaborative relationships across functions
Willingness to travel domestically and internationally as needed
Responsibilities
Lead and inspire a large, virtual team to ensure accountability
Drive project management excellence across products and business units
Enhance client satisfaction through proactive engagement and relationship building
Manage resources and budgets to optimize performance and achieve goals
Implement high-quality workforce management solutions on time
Analyze data to inform strategic business decisions
Develop and execute talent development and recognition programs
Benefits
Hybrid working arrangement with 3 days in-office and 2 days remote
Opportunity to work with a senior leadership team
Engagement in a dynamic and evolving business environment
Access to professional development and leadership training
Potential for international travel to support global operations
Full Job Description
We are hiring an Implementation Executive within our SBS organization (South Region).
In this role as an Implementation Executive, you will be a member of the senior leadership team in the Small Business Services (South Region). This role will be responsible for the development and execution of Implementation strategies and initiatives that are aligned to the achievement of SBS strategic goals for growing the business, lowering cost of new client onboarding and improving the business operations.
This role reports to the VP/GM and is responsible for the division-wide implementation strategy including P&L influence of $116 million. As the Implementation Executive, you will be a Leader of Leaders supporting 2 people leaders and ~ 145 in directs across the various strategic locations (100 onshore and ~45 offshore).
WHAT YOU'LL DO: Responsibilities
Leads, inspires and ensures appropriate associate ownership and accountability in a highly virtual and matrix-managed organization
Responsible for leadership excellence which includes identifying key behaviors in incoming and internal talent to ensure success
Holding each team member accountable for service excellence and course correcting as needed
Leading all disciplines required to implement within their segment and preference will be given to
those with HCM products and services and possesses an exceptional client service philosophy necessary to lead and implement these solutions
Responsible for driving an effective project management approach across products and ADP business
units. The Implementation leadership team ensures the development, communication, control and
execution of project plans in a manner consistent with the framework of the One ADP solution
delivery
Drives associate engagement, retention, talent/career development and appropriate programs to
support a virtual and matrix managed Implementation organization
Responsible to ensure ADP's integrated workforce management solutions are implemented on time
with the highest quality
The Implementation VP is accountable for monthly forecasting and forecast achievement
Leverages data to make strategic business decisions.
Responsible for resources, activities and initiatives that will ensure resource optimization and goal achievement
Establishes and communicates clearly defined management, goals and objectives, performance planning
Manages and controls applicable expenses and budgets
Responsible for Quality and First Year Retention
Builds direct and regular proactive contact with clients
Develops strong business relationships with high profile, high revenue clients to ensure a strong, long-term relationship with ADP
Leads a comprehensive proactive client contact program to assess client satisfaction and the team's ability to deliver high-quality, concurrent, multi-solution implementations that support the overall client experience
Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; and implementing changes
Responsible for leading the overall strategic direction, collaboration, and communication between Implementation and key channel partners
Providing strategic oversight and direct involvement in maintaining effective business relationships with the aligned Senior Sales Leaders
Continually cultivating and developing relationships that strive to drive healthy business submission facilitating clients to receive a stellar implementation experience
Works with leadership team to develop rewards/recognition systems based on achievement of goals and implement associate engagement action plans
Encourages, recognizes and rewards ongoing associate/leadership development
TO SUCCEED IN THIS ROLE: Requirements
This position will sit in our Alpharetta, GA location only. We support a hybrid working arrangement - 3 days in the local office and 2 days at home applies.
12+ years in a service or implementation environment with hands on experience in management of service and operational teams
Extensive experience in operations or process improvement, with in-depth knowledge of delivering a high-quality client experience
Exhibits Leadership Excellence, including identifying successful behaviors, ensuring the right talent in the right roles and a strong eye for talent acquisition building successful teams and leaders
Recognized as an individual with outstanding leadership skills, passion, professionalism, communication, and strategic business thinking
Proven ability and experience to develop and executive strategic business strategies
Ability to influence at all levels within a large matrixed organization
A relationship builder who partners collaboratively internally and externally across all cross-functional partners to ensure we are providing the best client experience and are achieving our business objectives
Exceptional verbal and written communication skills, with the ability to flex based on audience and other requirements
Travel will be required to either strategic location listed monthly as well as travel internationally to India and Philippines that this leader will support (once a year or every other year)
A college degree is preferred but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
Experience noted above, OR
Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success
BONUS POINTS FOR THESE: Preferred Qualifications
MBA or advanced degree
PMP Certification preferred, SHRM or CPP certification preferred
Implementation experience a plus
Creative thinker with strong degree of adaptability and flexibility and one who thrives in an environment of continuous change and growth.
Ability to anticipate and adapt to changing conditions and opportunities.
Ability to leverage data to make strategic business decisions.
