Bitwarden is looking for a server and cloud enthusiast, with experience in both communicating about and deploying these technologies. You will become a Bitwarden product expert and handle business inquiries regarding our products, troubleshooting technical issues, completing systems integrations, and ensuring customer satisfaction. This is an all-remote team and we're looking for someone located in the U.S. We do not offer visa sponsorship at this time. RESPONSIBILITIES - Functioning as a Subject Matter Expert (SME) for Bitwarden and the entire product portfolio - Leading proof-of-concept trials with customers, new deployments, and/or integrations of Bitwarden containerized services - Advising customers on industry best practices for the full stack of Bitwarden - Working with enterprise customers to solve issues and/or look ahead to identify solutions to situations they may face in the future - Providing superb guidance and assistance for each business prospect or customer's implementation of Bitwarden, integration with the rest of their technology stack, and general security - Collaborating with Sales, Engineering, and Product associates - Assist in planning, developing, and presenting live technical product demonstrations showcasing best practices scaled to the customer's use-case - Document and share customer feedback from collaborative sessions to help the Bitwarden team exceed expectations WHAT YOU BRING TO BITWARDEN - Excellent English and grammar - Excellent problem-solving skills (you might not know all the answers but you know how to find and communicate the solutions) - Project planning, including collaborative and individual time management - A passion for supporting your team members, growing together (technical ability and emotional intelligence), and sharing your knowledge with all - A strong sense of empathy and the ability to advocate for others - A passion for helping Bitwarden users - Experience from a previous technical position (e.g. Systems Engineer, Implementation Engineer, DevOps Engineer, IT Infrastructure Engineer, etc). Equivalent education or demonstrable skills may be accepted - Ability and desire to work remotely Familiarity with several of the following areas/technologies is preferred: - Bitwarden - Linux, Windows, and macOS - Docker, Kubernetes, and Podman - NFS and CIFS - Bash and PowerShell - Active Directory, LDAP, Google Workspace, Azure Entra ID, Jumpcloud, Cloudflare and Okta - GCP, AWS, and Azure - Android and iOS - GitHub - NGINX - SQL - TCP/IP - DNS - HTTP - SMTP - SSO implementation and best practices (SAML and OpenID Connect) - Integrating SCIM solutions - TLS/SSL and PKI - RESTful APIs WHAT TO EXPECT IN THE INTERVIEW PROCESS - Meeting with our Recruiting Manager - Interview with Manager of Implementation Engineering - Interview with Implementation Engineering team members - Interview with Chief Customer Officer & VP of Customer Success A FEW REASONS TO WORK WITH US - Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world's largest organizations. - Become an expert. You'll get immersed in the prominent technology markets of security and open source software. - We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world. - Learn and grow. Take on new challenges with the support of your team, and join our #growth-club to continue personal and professional development. In the United States, the starting base compensation range for this role is $100,000 - $140,000. Actual compensation may vary based on level, relevant experience, and skill set as assessed in the interview process, as well as market data by location. See our careers page for a list of benefits. Please note that compensation outside the U.S. will differ based on the market.