Implementation Consultant - Functional

We are seeking an Implementation Consultant (Functional/Project Lead) to lead the functional and project management work required to successfully deploy our SaaS platform for enterprise utility customers. This role is critical to ensuring structured, well-coordinated, and repeatable implementations for customers operating critical infrastructure. The Implementation Consultant serves as the functional owner of implementation workstreams, partnering closely with a dedicated Tech/Solution Consultant, Customer Success, Product, and Engineering to deliver high-quality customer deployments. This role focuses on business process alignment, project coordination, and customer-facing enablement required to bring customers live — including requirements gathering, timeline management, stakeholder coordination, and functional configuration decisions (hazard/task libraries, templates, workflows, roles and permissions). This is a high-impact opportunity within a growing enterprise SaaS organization supporting the Utilities & Energy sector, where operational alignment, clear communication, and reliable project delivery are essential. Location: United States (Remote) with up to 50% travel Duties and Responsibilities: Implementation & Project Leadership - Lead the functional implementation workstream for enterprise customer deployments from kickoff through go-live, demonstrating accountability for delivery quality and outcomes - Own the project timeline, task tracking, and coordination across internal teams and customer stakeholders - Conduct discovery sessions to understand customer business processes, operational workflows, and organizational requirements - Translate business requirements into functional configuration plans — hazard/task libraries, templates, workflows, roles and permissions - Partner closely with the Tech/Solution Consultant to align functional decisions with technical implementation (integrations, SSO, data migration, environment setup) - Lead regular customer checkpoints, status updates, and cross-functional alignment meetings - Track and document implementation activities to support transparency, knowledge sharing, and repeatability Business Process & Configuration Design - Lead business process design workshops with customer stakeholders (Safety Managers, Ops Leads, Supervisors) - Own configuration decisions related to forms, templates, hazard/control libraries, and workflow design - Validate that configured workflows reflect real-world field operations and customer requirements - Partner with SMEs to ensure the solution supports day-to-day operational needs Training, Adoption & Change Support - Support training planning and delivery, partnering with the Comms/Change Lead on rollout strategy - Identify Field Champions and support their enablement ahead of Field Pilot - Gather and incorporate field feedback during Pilot and early go-live into configuration adjustments - Communicate new product releases and relevant feature updates to customers, helping them understand and adopt new capabilities as they become available Testing, Validation & Go-Live Readiness - Coordinate UAT planning and execution from a functional/business-process perspective - Identify and communicate functional risks, dependencies, or blockers impacting launch readiness - Support go-live cutover planning and ensure clean handoff to Customer Success and Support Scalable Implementation Practices - Identify recurring functional/configuration challenges and convert them into reusable templates and standard approaches - Collaborate with Product to shape configuration tooling and platform enhancements based on field learnings - Create documentation or toolsets that reduces manual effort and improves implementation velocity across future deployments Required Skills & Experience - 2+ years of experience in implementation consulting, project management, business analysis, or customer-facing SaaS deployment roles - Proven experience leading project or functional workstreams for enterprise software implementations - Ability to translate customer business requirements into scalable, well-documented configuration plans - Strong project management skills — timeline management, stakeholder coordination, risk/dependency tracking - Ability to collaborate effectively with a technical counterpart (Tech/Solution Consultant), customer stakeholders, and internal cross-functional teams - Strong written and verbal communication skills, with the ability to lead workshops and build stakeholder confidence and trust Preferred Skills & Experience - Experience implementing software for utility, energy, industrial, or regulated enterprise customers - Experience deploying software to field/frontline environments (mobile applications, operational or field-based platforms) is a plus - Familiarity with change management or training rollout for operational teams - Background in business process design, workflow configuration, or configuration-heavy SaaS platforms - Experience with reporting or dashboards using SQL and visualization tools Physical Demands: No specific physical demands associated with this position. Benefits Info: This position also includes a competitive benefit package including; financial, social, health and wellbeing programs, paid vacation, 401k matching, employee stock purchase program, hybrid work schedule, and more! #LI-QW1